Pre-Commissioning Technician

About Cubic Transportation Systems

Cubic is a global technology company focused on improving everyday travel through transport solutions and supporting defense capabilities that help mission success and safety. Its teams work across the world to solve real problems through innovation and strong customer service. Cubic’s portfolio includes Cubic Transportation Systems (CTS) and Cubic Defense (CD).

Role Overview

The Pre-Commissioning Technician supports the preparation, checking, packing, and coordination of ticketing equipment before installation. The role combines technical checks, stock handling, kit assembly, inventory control, and communication with internal stakeholders to help keep projects on track and meet service commitments.

Key Duties

Pre-commissioning work: Carry out detailed checks on ticketing equipment to confirm it works correctly and meets specification. Run diagnostics, apply firmware updates, and complete initial testing to identify issues before deployment. Record test outcomes and produce clear reports for project managers and other stakeholders.

Packing and handling: Package ticketing equipment securely using suitable protective materials to avoid transit damage. Accurately label and sort items in line with project needs and inventory controls.

Stock picking and kit building: Select stock for kits using project-specific bills of materials. Assemble complete kits with the required parts and tools for installation teams, then verify the contents against inventory records.

Quality assurance: Check the condition and quality of components before dispatch and perform final inspections to ensure the equipment meets project expectations and customer requirements.

Inventory and service support: Track requests and escalate them promptly to help Cubic meet contractual service levels. Keep inventory records accurate, flag shortages or mismatches, and work with procurement and warehouse teams to replenish stock on time.

Coordination and communication: Maintain productive working relationships with colleagues, supervisors, and internal and external stakeholders. Respond promptly, professionally, and courteously to calls and emails. Work closely with project managers, installation teams, and logistics staff to keep packing and pre-commissioning aligned with schedules, and provide progress updates or issue resolutions as needed.

Health, safety, compliance, and general duties: Follow workplace health and safety procedures when handling heavy or sensitive items. Ensure packing and pre-commissioning activities comply with applicable standards and regulations. Capture fault-management and preventive-maintenance data accurately in the service management tool, share product knowledge, support the operations team in delivering customer satisfaction, and comply with Cubic’s quality, safety, environment, security, and HR policies. Additional duties may be assigned as required.

Requirements

• At least 12 months of prior experience in a dispatch coordination setting.
• Strong interpersonal abilities, including telephone manner, clear communication, active listening, and a customer-first approach.
• Fast and accurate typing for logging service-request details.
• Good technical judgment, with the ability to match resources to technical issues appropriately.
• Solid knowledge of the local service area geography.
• Excellent customer service and well-developed communication skills.
• Comfort using computers and operating systems, especially Microsoft Office, is preferred.
• Helpful background in operations, first-line device maintenance, and cash collection procedures.
• Understanding of processes managed through service management systems is desirable.
• Strong written and verbal communication skills.
• Ability to liaise effectively with people at all levels internally and externally.
• Good time management, multitasking ability, and flexibility in a fast-moving environment.
• Self-motivated with the ability to stay calm and focused under pressure.
• Professional appearance, attitude, and conduct.
• Positive, can-do approach and strong customer-service orientation.
• Ability to adapt quickly in a service management environment.
• Must pass a National Police Check as a condition of employment.

Additional Information

This is an employee role based in Wellington, Wellington, New Zealand. Cubic is committed to an inclusive workplace and encourages applications from people of all backgrounds, without discrimination based on any protected characteristic under applicable law.