Planned Services Scheduler

About the Organization

This company specializes in providing interpreting services, focusing on ensuring dependable and qualified interpreter coverage across multiple service types. Their aim is to facilitate effective communication by coordinating planned interpreting assignments that satisfy customer requirements while maintaining high-quality service and readiness.

Role Overview

The Planned Services Scheduler is responsible for organizing and managing interpreter scheduling for planned appointments. This function guarantees fulfillment of customer commitments by accurate scheduling, resolving issues proactively, and maintaining clear communication with interpreters, clients, and internal teams. The position supports ongoing service quality and collaborates with multiple departments.

Key Responsibilities

• Report directly to the Planned Services Manager for supervision and guidance.
• Ensure availability during regular business hours with adaptability for planned service support.
• Schedule a range of interpreter services including onsite, on-call, CART, conference interpreting, translation, and VRI.
• Assign interpreters efficiently based on required qualifications, service needs, and contractual agreements.
• Resolve scheduling conflicts and modify assignments to maintain uninterrupted service.
• Maintain up-to-date scheduling records, calendars, and workflow documentation.
• Provide interpreters with timely access to preparation materials and relevant updates.
• Develop contingency strategies to minimize impact from service interruptions.
• Analyze staffing effects on service delivery and escalate potential risks appropriately.
• Prepare detailed reports and maintain documentation for management and stakeholders.
• Assist with audit preparations concerning billing and payroll.
• Communicate professionally and promptly with clients, interpreters, and internal teams.
• Handle customer escalations to achieve swift and effective resolution.
• Foster strong, positive relationships among all stakeholders involved.
• Work cross-functionally to align staffing levels, billing processes, and service standards.
• Ensure all assignments comply fully with contractual obligations, qualification requirements, and professional conduct standards.
• Adhere to confidentiality policies and uphold professional ethics.
• Suggest improvements to scheduling and coordination processes.

Candidate Requirements

• Minimum of three years experience in interpreter scheduling, service coordination, or related operational roles.
• Comfort and proficiency with Google Workspace, general office software, and video conferencing platforms such as Zoom.
• Excellent communication skills, both written and verbal, with strong interpersonal abilities.
• High attention to detail and capability to juggle multiple tasks simultaneously.
• Effective problem-solving skills and the ability to remain calm under pressure.
• Experience managing confidential documents and correspondence respectfully.
• American Sign Language (ASL) fluency is preferred but not mandatory.
• Reliable high-speed internet connection fit for full-time remote work.
• Willingness to be available for occasional support outside normal business hours.

Compensation

The salary and compensation package for this position will be established based on the selected candidate’s experience, expertise, and other relevant qualifications.

Equal Opportunity Employer

The client is committed to diversity and equal employment opportunities. All qualified individuals will receive consideration without discrimination based on race, color, religion, gender identity or expression, sexual orientation, or origin.