Personal Shopper

Overview

The role of a Personal Shopper is a frontline, customer-interactive position within sales and retail operations. It focuses on delivering highly tailored and expert customer service by utilizing extensive knowledge about products, services, and the latest trends.

Key Responsibilities

• Encourage customers to frequent the store regularly by setting appointments and fostering engagement through various communication methods including mail, email, phone calls, and face-to-face interactions.
• Guide each client throughout their shopping journey by recommending products and services that align with their preferences and needs, including advice on current fashion trends, image makeovers, and personalized purchasing.
• Act as the primary point of contact for customer service before, during, and after sales, ensuring commitments are fulfilled through diligent follow-up and maintaining strong client relationships.
• Maintain appointment quotas and boost sales contributions through suggestive selling and upselling, leveraging deep understanding of both customer profiles and available merchandise.
• Strive to increase the number of items purchased per transaction and raise the average bill value.
• Inform non-members about membership benefits and promote enrollment in black card membership programs.

Knowledge, Skills, and Attributes

• Strong proficiency in written and spoken English communication.
• Energetic and engaging personality.
• Interest and understanding of current fashion trends.
• Strong customer focus and orientation.
• Effective selling techniques and salesmanship.
• Basic computer literacy and familiarity with standard Microsoft Office software.

Educational Qualifications

Minimum completion of 12th grade is required. Preference will be given to candidates with degrees or diplomas in Fashion, Retail, Aviation, Hospitality, or related sectors.