Personal Assistant

About the Role

Inizio Engage is seeking a dependable and highly organised Personal Assistant/Team Assistant for a permanent position based in Reading. This role requires working four days a week, Monday through Thursday, within a global healthcare organisation dedicated to delivering patient solutions worldwide. This is an excellent opportunity to join a successful team and interact with a broad spectrum of internal and external stakeholders.

Key Responsibilities

• Provide comprehensive administrative assistance to senior leaders at Sanofi.
• Manage diaries and calendars to coordinate appointments and meetings.
• Organise travel arrangements including transportation, drivers, overseas trips, and accommodation.
• Plan company events for directors and clients, handling logistics such as attendee coordination, hotel bookings, equipment, and catering requirements.
• Oversee monthly credit card statements and cash expense management.
• Arrange and manage bookings for meeting rooms.
• Collaborate with the team to prepare for and support business review, budget, and team meetings.
• Produce letters and emails professionally.
• Assist with the creation, editing, and distribution of internal communications.
• Schedule internal and external appointments.
• Attend management team meetings, take minutes, and follow up on assigned actions.
• Process invoice payments for external suppliers related to general management costs.
• Provide flexible support as necessary, including responding to calls, emails, and faxes from customers.
• Advise customers on order allocation approval processes following escalation procedures.
• Handle customer queries and complaints, ensuring timely solutions and follow-ups aligned with guidelines.
• Contact existing or potential customers and stakeholders to share communications as needed.
• Act as an information source for market intelligence gained from customer feedback and raise potential risks and opportunities internally.

Qualifications and Skills

• Previous experience in a Personal Assistant role is essential.
• Experience in customer service environments is desirable.
• GCSE or O'Level qualifications in Mathematics and English with at least grade C or above.
• Proficient working knowledge of Microsoft Office applications.
• Ability to maintain confidentiality, especially regarding sensitive information from senior leadership team meetings.

Working Conditions

This is a permanent, full-time position requiring attendance at the office in Reading for four days each week from Monday to Thursday. The salary offered is competitive in line with the candidate's experience and qualifications.