Operations Support Agent

Position Overview

This is a full-time role based in Christchurch, Canterbury, New Zealand, working Tuesday through Saturday. The primary responsibility is to assist in managing all inbound and outbound shipments by sorting freight to ensure its smooth transit through the network while handling it with care.

Key Responsibilities

• Sort and relocate freight items including cartons, parcels, and satchels into designated bays and cages.
• Carry out manual handling tasks involving repetitive lifting of heavy and bulky freight.
• Identify and categorize freight according to labels for proper sorting.
• Scan shipments as needed to support tracking and logistics.
• Assist in moving freight from conveyor systems to specified locations.
• Palletize and shrink-wrap grouped freight for organized shipping.
• Perform general warehouse duties and maintain cleanliness and order.
• Ensure a safe working environment is upheld at all times.

Qualifications and Experience

• Prior warehouse experience is preferred.
• Experience with picking operations is highly valued.
• Having a forklift license is advantageous but not mandatory.
• Previous exposure to shipping or logistics operations is desirable.
• Good geographical knowledge along with efficient route planning and organizational skills are important.
• Proven excellent customer service skills.
• A strong commitment to safety and awareness of chain of responsibility regulations.
• Excellent verbal and written communication skills.

Benefits and Opportunities

FedEx offers employees a supportive environment to develop their careers through internal promotions, cross-training, and various projects. There are opportunities for professional growth via courses, on-the-job training, leadership development, mentoring, and paid tuition assistance.

• Comprehensive health and wellness programs, employee assistance, and recognition schemes.
• Special discounts on insurance, electronics, travel, and other products.
• Provision of uniform including safety footwear.
• Strong safety culture emphasizing protection and wellbeing.

Company Culture and Commitment

FedEx is a global leader in express transportation, driven by innovation and a strong commitment to customer service. The company values taking care of people, striving for excellence, and fostering a diverse and inclusive workplace. Equal opportunity is fundamental, and applicants are encouraged regardless of whether they meet every qualification listed.

FedEx embraces its People-Service-Profit philosophy where employee wellbeing leads to superior customer service and business success, reinvesting profits back into developing its workforce. The culture is defined by teamwork, continual learning, and integrity, providing a dynamic environment to build a long-term career.

Additional Information

Applicants must be eligible to work immediately in New Zealand (citizens or permanent residents). FedEx rejects all forms of discrimination or harassment and provides accommodations for physical and mental disabilities.