Operations Assistant

About Giorgio Armani

The Armani Group is a leading name in the luxury fashion industry, employing over 8,000 people globally. It operates three primary brands: Giorgio Armani, Emporio Armani, and A|X Armani Exchange, with presence in major international markets. Founded in 1975 in Italy, the company has expanded beyond clothing into cosmetics, fragrances, eyewear, watches, jewelry, home furnishings, as well as food, beverage, hotel, and resort sectors. Giorgio Armani's style emphasizes timelessness, meticulous detail, and ethical aesthetics aiming to deliver enduring classic designs.

Role Overview

This position supports the stock controller and ensures smooth execution of operational processes within the Bicester outlet store. The Operations Assistant will assist in both front and back of house functions with proficient computer, POS system, and administrative skills to uphold company standards throughout daily operations.

Key Responsibilities

• Manage and be fully skilled with the till system: setting up, maintaining during the day, and closing tills as required.
• Handle administrative tasks related to consignments, inter-store transfers, and stock-related processes.
• Collaborate with the stock controller to manage end-of-season returns, deliveries, and organizing stock efficiently.
• Oversee customer repair and aftersales processes including client communication and logistical coordination.
• Monitor and respond promptly to store email inbox communications.
• Assist in omnichannel operations linked to Armani.com in liaison with the stock controller.
• Maintain product knowledge and manage licensed product categories such as sunglasses, watches, and jewelry.
• Ensure continuous availability of supplies such as packaging materials, perfumes, testers, and licensed merchandise at the sales desk.
• Maintain excellent housekeeping standards across stock rooms and store areas including the cash desk.
• Understand best practices for storage and management of inventory in stock rooms to uphold organizational standards.

Candidate Requirements

• An energetic and motivated individual with a positive mindset toward the role.
• Dedicated to delivering luxury customer service and maintaining superior store standards.
• Excellent communication skills to liaise effectively with colleagues and management.
• Proficient computer skills with experience using integrated retail systems.
• Strong organizational and administrative abilities combined with a responsible approach.
• Commitment to maintaining cleanliness and operational standards both front and back of store.
• Retail experience is required.
• Comprehensive understanding of till operations, banking, cash management, and associated procedures.
• Experience managing inventory shrinkage in order to meet store standards.

Benefits

• Competitive remuneration and incentive program.
• Access to employee discounts on Giorgio Armani products to support personal fashion interests.
• Opportunities for training and career development within the luxury fashion sector.
• A chance to work in a dynamic and inclusive environment with a globally recognized luxury brand.

Equal Opportunity Statement

Giorgio Armani is committed to equal employment opportunities and prohibits discrimination based on age, disability, gender or sexual orientation, pregnancy, race, religion, gender identity, or marital status. The company fosters diversity and encourages applicants from varied backgrounds to apply and contribute to the Armani family.