المسمى الوظيفي

Overview

The Operations Executive will take full responsibility for the seamless management and execution of client orders, ensuring all phases from confirmation through delivery are handled efficiently. They will be vital in coordinating among multiple departments such as Sales, Design, Procurement, Production, and Logistics for flawless order fulfillment.

Key Responsibilities

Own entire order processes post-client confirmation, managing timelines and progress coordination.
Collaborate with various teams including sales, production, and logistics for smooth execution.
Maintain clear communication of client requirements to all involved stakeholders.
Coordinate with suppliers, manufacturers, printers, and service vendors to source products, obtain quotations, and manage vendor relationships.
Assess vendor pricing, quality, and delivery to ensure optimal procurement decisions.
Ensure timely procurement and keep updated vendor databases.
Oversee production and branding activities, ensuring specifications and quality standards are met, addressing any delays or issues.
Perform quality inspections pre-dispatch to verify specs, branding, quantities, and packaging, minimizing errors and complaints.
Manage dispatch logistics by working with courier and transport partners, tracking shipments, and resolving delays.
Maintain inventory and sample stock records, conduct periodic verifications, and ensure organized product displays.
Support operations discipline and equipment maintenance to sustain smooth workflows.
Maintain comprehensive documentation, including order tracking, CRM updates, and operational reporting on daily, weekly, and monthly bases.

Required Skills and Qualifications

Excellent coordination and execution capabilities.
Strong vendor management and negotiation experience.
Understanding of procurement and order lifecycle management.
Proficient in Excel and Google Sheets for tracking and reporting.
Effective communication skills with the ability to manage follow-ups robustly.
Capacity to handle multiple simultaneous projects and deadlines.
Problem-solving mindset and confident decision-making ability.

Ideal Candidate Profile

Highly organized with a strong drive for ownership and accountability.
Detail-focused and persistent in follow-up activities.
Thrives in fast-paced environments under pressure.
Excellent team coordination and communication skills.

Performance Indicators

Rate of On-Time Delivery
Accuracy in Order Execution
Efficiency in Vendor Coordination
Production Error Rates
Compliance with Quality Standards
Accuracy in Dispatching
Timely Resolution of Client Complaints
Accuracy of Inventory Records
Protection of Order Profit Margins
Accuracy in Operational Reporting

Operation Executive

مكان عملك