المسمى الوظيفي

About the Company

Join Ibis Northampton Centre, part of the Accor group, a global hospitality leader committed to welcoming each individual authentically. Accor fosters personal and professional development, offering opportunities to grow and explore limitless possibilities within the hospitality industry.

Role Overview

The Night Auditor acts as the welcoming face of the hotel during overnight hours, ensuring guests experience exceptional service from arrival to departure. You will collaborate across hotel departments to deliver smooth operations, enabling memorable guest stays and uphold the highest service standards.

Key Responsibilities

Attend promptly and professionally to guest needs, ensuring efficient service delivery.
Update guest details and history for regular visitors.
Manage diary events, flags, and special requests efficiently.
Handle all guest communications including mail, messages, and parcels promptly.
Coordinate with Housekeeping regarding room status and lost property.
Maintain and use daily worksheets accurately.
Process account postings correctly, producing necessary documentation.
Ensure precise cashier balance at shift end.
Adhere to hotel security policies and complete security rounds regularly.
Handle guest complaints swiftly and effectively.
Conduct express check-outs and manage related paperwork.
Answer calls promptly and provide warm welcomes to guests and callers.
Complete all audit tasks per checklist and prepare relevant reports and documentation.
Assist colleagues with inquiries and escalate when necessary.
Process wake-up calls and ensure thorough handover between shifts.
Participate in meetings, training, and uphold grooming, conduct, and safety standards.

Talent & Culture Duties

Support departmental management by developing ongoing on-the-job training programs aligned with brand standards.
Provide orientation and induction for new team members within the first week.
Maintain open communication to ensure effective information flow and team cohesion.

Health & Safety Responsibilities

Report any health or safety concerns promptly to management.
Follow all occupational health and safety policies including safe handling of equipment, chemicals, and emergency procedures.
Maintain a clean and safe working environment compliant with hygiene regulations.
Carry out fire and evacuation procedures competently and ensure property security.
Perform night security patrols and ensure all security systems are operational.

Food & Beverage Support

Ensure food orders are taken accurately and served within 30 minutes.
Maintain kitchen cleanliness and timely preparation and presentation of breakfast buffet.

Customer Relations

Deliver friendly, professional, and efficient service to guests, seeking to exceed expectations.
Actively promote hotel facilities and services to guests.
Work collaboratively with colleagues and respect cultural diversity.

Additional Duties

Complete assigned tasks accurately within required time frames.
Maintain confidentiality of hotel and customer information.
Abide by policies against discrimination, harassment, and victimization.
Participate in training and developmental programs.
Be prepared for monitoring and recording as part of quality assurance.

Hygiene, Safety & Environment

Maintain cleanliness and tidiness of the workspace.
Adhere to security regulations and environmental charters including recycling and energy saving.
Comply with liquor licensing and hygiene standards as per local regulations.

Employee Benefits

Work alongside multinational colleagues in a global hospitality community.
Access opportunities for career growth and personal development through Accor Academy.
Enjoy special staff rates, free nights, and discounts at Accor hotels and restaurants worldwide.
Receive complimentary meals while on duty, uniforms, pension schemes, and 28 days annual leave including bank holidays.
Benefit from apprenticeship schemes and a supportive work environment focused on wellbeing and inclusion.

Qualifications

Previous customer service or front desk experience, preferably in hotel settings.
Accounting or bookkeeping experience is a strong asset.
Familiarity with hotel management software and proficiency with computer applications.
Strong attention to financial accuracy and detail.
Excellent communication skills and ability to remain calm under pressure.
Flexible to work night shifts and weekends as required.
Good organizational skills and ability to prioritize tasks effectively.
Ability to maintain confidentiality and handle sensitive information professionally.

Night Receptionist

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