Network Success Manager

About Bazaarvoice

Bazaarvoice specializes in creating intelligent shopping experiences through a vast global network, leveraging an enthusiastic community and enterprise-grade technology. By connecting numerous brands and retailers with billions of consumers, the company gathers valuable user-generated content that reaches a global audience through an expanding retail, social, and search syndication network. This enables brands and retailers to gain real-time consumer insights via intuitive dashboards, ultimately leading to loyal customers, increased sales, and enhanced products.

The core challenge Bazaarvoice addresses is bridging the gap between brands and consumers by delivering reliable and motivating content at key moments in the consumer journey. Founded in 2005 and headquartered in Austin, Texas, the company operates globally with offices in North America, Europe, Asia, and Australia, and is recognized as a Great Place to Work across several countries.

Role Overview

Bazaarvoice's Network Services team is looking for an analytical and motivated Network Success Manager to join Network Operations. This full-time position is essential for managing the end-to-end syndication enablement workflow, emphasizing the Vetting and Product Matching processes and driving operational enhancements. The role combines technical execution with a proactive approach to managing tasks, ensuring accuracy in network data and smooth delivery of consumer content. Responsibilities include handling incoming requests, baseline configuration, troubleshooting, maintaining documentation, and supporting cross-functional projects to increase team productivity.

Key Responsibilities

• Manage and assess incoming client syndication and enablement requests from internal and external stakeholders, appropriately assigning them.
• Conduct research and analysis of enablement requests, confirming client authorizations and contractual limits in Salesforce to uphold data integrity.
• Configure and map client syndication settings using internal tools, ensuring accuracy and optimizing content eligibility.
• Identify and resolve configuration and mapping issues of medium to low complexity through internal systems.
• Assist with managing work queues during periods of increased workload or critical needs.
• Maintain operational processes, playbooks, and workflows supporting standard implementation, escalations, and paid Network Services.
• Lead and complete assigned operational or strategic projects independently and collaboratively.
• Use strategic tools, ticketing platforms, and operational data to analyze trends, monitor workload, and provide insights for improvements.
• Advise on non-standard syndication requests within team workflow limits.
• Collaborate across teams to enhance processes affecting network operations and delivery.
• Conduct internal training sessions on syndication offerings, process changes, and workflows.
• Provide hands-on support during client training and issue resolution as needed.

Qualifications and Skills

• Exceptional attention to detail with a strong focus on data accuracy and problem-solving.
• Excellent communication skills to explain technical concepts and resolutions to colleagues and clients.
• Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
• Willingness to exceed expectations and support urgent or escalated projects.
• 2-3 years of experience in technical operations, data analysis, or related technical support roles.
• Proficiency with Salesforce and/or JIRA for ticketing and workflow management.
• Experience with data verification, mapping, maintaining operational playbooks, or troubleshooting system configurations.
• Strong organizational and project management skills with proven ability to lead initiatives to completion.
• A bachelor's degree or equivalent practical experience.
• Authorization to work in the United States.

Company Values and Culture

• Customer First: Focusing on customer outcomes as a measure of own success.
• Transparency and Integrity: Embracing authentic feedback and trust to enhance performance.
• Passionate Performance: Hiring individuals with passion, curiosity, and drive for excellence.
• Innovation: Prioritizing innovation, agility, and experimentation over imitation.
• Diversity and Inclusion: Committed to equal opportunity employment and fostering a diverse and inclusive workplace.

Additional Information

The company conducts a routine pre-employment background check, subject to candidate consent. Bazaarvoice may also use AI tools to assist parts of the recruitment process, although final decisions are human-made. Compensation estimates are shared transparently based on various factors and may vary accordingly. Interested applicants within the expected salary range are encouraged to apply.