Move Coordinator

Overview

We are looking for a dedicated and customer-centric Move Coordinator to join our Canberra team at Sirva's Hume branch. In this role, you will facilitate the relocation of household goods for both domestic and international customers, ensuring a smooth transition through effective coordination and exceptional service.

Key Responsibilities

• Organize packing, transportation, storage, and delivery of household items and personal belongings.
• Collaborate with customers, clients, removal partners, and third-party service providers to guarantee flawless service milestones.
• Track and supervise moves until their final completion.
• Coordinate travel, transport, and lodging arrangements as necessary.
• Manage all client documentation and maintain precise relocation records.
• Maintain proactive communication by providing regular move status updates.
• Follow up with internal teams and external suppliers for quotes, documents, and progress reports.
• Identify customer requirements and take necessary actions to exceed service expectations.
• Adhere to service-level KPIs and pursue high customer satisfaction consistently.
• Collaborate with fellow coordinators to achieve shared objectives and outstanding customer results.

Candidate Profile

• Background in customer service, administration, logistics, relocation, or coordination roles.
• Experience in service-oriented roles such as travel, hospitality, reception, or administration highly valued.
• Prior exposure to household goods moving, international relocation, mobility services, or government assignments is beneficial but not mandatory.
• Proven ability to deliver superior customer service and maintain strong communication and relationship-building skills.
• Excellent organizational and administrative capabilities with meticulous attention to detail.
• Display proactiveness in resolving problems and managing multiple priorities effectively.
• Confident and clear communication with diverse customers and stakeholders.
• Positive demeanor, self-initiative, and a strong team collaboration mindset.

Additional Information

This role offers flexibility to work from home following an initial in-office training period. The company supports work-life balance through various flexible initiatives.

Applicants must hold Australian citizenship and obtain Negative Vetting Level 1 (NV1) Security Clearance.

About Sirva

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, operating in 177 countries through owned, franchised, and agent locations. The company offers comprehensive relocation solutions ranging from household goods moving to commercial storage, backed by innovative technology and a global network. Our culture emphasizes mutual respect, support, and the passion to deliver excellent customer experiences.

Equal Opportunity

Sirva is committed to equal employment opportunity. Applicants are evaluated without bias toward race, religion, gender, sexual orientation, national origin, age, disability, military status, or any protected classification under law. Reasonable accommodations are available for applicants with disabilities upon request via human resources.