Medical Receptionist

About the Company

Doctors and Co. is committed to improving community health by delivering exceptional medical care. Located at Delacombe Medical Centre in Victoria, Australia, this leading healthcare provider prides itself on compassionate service, innovative treatment options, and a patient-focused approach.

Role Overview

We are hiring an approachable and organized Medical Receptionist to serve at our clinic's front desk. The role involves welcoming patients and visitors, managing appointment bookings, handling payments and paperwork, and maintaining accurate medical records. Creating a friendly and efficient environment is a key part of this position.

Key Responsibilities

• Open and close the clinic following established protocols.
• Greet patients and callers professionally and courteously.
• Schedule patient appointments effectively.
• Maintain confidentiality and accuracy in managing medical records.
• Process patient payments including cash, Eftpos, and direct billing.
• Handle invoicing for Medicare, private health funds, TAC, and Workcover.
• Apply knowledge of the MBS schedule and billing procedures properly.
• Communicate courteously with referring doctors, hospital staff, and pharmacists.
• Respond efficiently to patient inquiries.
• Manage internal email correspondence.
• Fill staff roster gaps during absences such as holidays or sick leave.
• Keep reception and consulting areas clean and tidy, including spill clean-up when needed.
• Ensure precise filing, scanning, faxing, and retrieval of patient and practice documentation.
• Maintain strict confidentiality of patient personal and financial information at all times.
• Complete patient recall procedures.
• Support daily medical centre operations.
• Deliver exceptional customer service and foster teamwork.

Selection Criteria

• Proven teamwork capabilities.
• Experience working with medical software like Best Practice or Medical Director.
• Strong organisational and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Effective verbal and written communication with internal and external parties.
• Commitment to delivering high-quality patient service.
• Minimum of one year experience as a medical receptionist in a clinical practice.

Additional Requirements

• Current Police Check.
• Valid Working with Children clearance.
• First Aid/CPR certification.
• Updated immunisation record.
• Driving licence or valid photo identification.

Other Information

This is a casual or part-time role based onsite at Delacombe Medical Centre with remuneration negotiable according to experience. The position requires an immediate start or as soon as possible.