Marketing Assistant

Company Overview

The organization is a technology and marketing services firm dedicated to empowering local businesses by providing advanced, technology-based solutions combined with expert human support. Their services help clients excel in SEO, advertising, social media, and customer engagement by addressing market challenges and customer insights.

Role Summary

The Marketing Assistant position supports Account Managers and Directors to maintain exemplary client service standards. The role is pivotal in ensuring quick, professional responses to client inquiries and handling requests efficiently to uphold client satisfaction and smooth operations.

Key Responsibilities

• Maintain professional communication with clients through email and phone channels.
• Assist Account Managers with the coordination and execution of client demands promptly.
• Resolve issues concerning clients' websites, advertising campaigns, or account matters.
• Provide answers to basic questions regarding client campaigns and accounts.
• Track and record all client communications that require reactive support daily.

Requirements

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a relevant field, or equivalent practical experience.
• 0 to 1 year of experience, including internships; ideal for recent graduates or early-stage professionals.
• Strong organizational skills with the ability to manage multiple client and team requests.
• Effective critical thinking and problem-solving capabilities.
• Excellent written and verbal communication skills with a strong client focus.
• Familiarity with the organization's technology platforms such as Platform, CSX, and CMS.
• Detail-oriented with a solution-driven approach.
• Ability to thrive in fast-paced collaborative environments and delegate tasks appropriately.

Compensation and Benefits

• Base salary ranges from $52,000 to $60,000 depending on experience and location.
• Additional incentives available through discretionary bonuses or commissions.
• Fully employer-covered medical, dental, and vision insurance.
• Flexible paid time off policy and paid parental leave.
• Paid cell phone and service allowance.
• Allowance for remote office expenses.
• Opportunities for professional growth and development.

Equal Opportunity Employment

The employer promotes a diverse and inclusive workplace and considers all qualified applicants without discrimination based on race, color, religion, gender identity or expression, sexual orientation, or national origin.