Manager - Training

Job Summary

This managerial role focuses on aligning all training and employee development efforts with the company's core values and strategic mission. Working closely with the property's leadership, the position identifies training needs across the organization and implements programs to enhance product knowledge, customer service, leadership, and company philosophy. The role includes conducting training needs assessments, designing and delivering tailored and corporate training, and evaluating the impact of these initiatives on business outcomes.

Candidate Profile

• Possess either a 2-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with 2 years of professional experience and certification as a trainer,
• Or hold a 4-year bachelor's degree in the same areas with certification as a trainer and no required prior work experience.

Core Responsibilities

• Promote and communicate to employees about available training programs, fostering a positive guest service environment.
• Lead by example in guest hospitality, exceptional customer service, and maintain an encouraging atmosphere for guest relations.
• Assist employees in recognizing behaviors that enhance service excellence and ensure ongoing training aligns with guest expectations.
• Use effective training methods to build employee competencies in guest satisfaction and service skills.
• Collaborate regularly with training team members to bolster training efforts.
• Monitor employee service behavior, offering feedback to staff and managers.
• Track training program attendance and participant progress, addressing any concerns proactively.
• Work alongside operational leaders to evaluate whether employees exhibit expected technical and leadership capabilities.
• Analyze guest satisfaction data and feedback to pinpoint areas for continuous improvement in service delivery.
• Ensure adult learning principles guide program development and delivery.
• Align training activities strategically with organizational mission and vision, identifying performance gaps and implementing solutions.
• Adjust training methods as needed based on results and retrain when necessary.
• Integrate guest satisfaction discussions into departmental meetings focusing on continuous improvement.
• Participate in training budget planning and manage department expenses to meet financial targets.
• Administer departmental purchasing responsibly to control costs.

Additional Information

The position is based in Riyadh, Saudi Arabia, specifically in the Financial District on Al Aqeeq Street. It is a full-time onsite role categorized under management. The company adheres strictly to equal opportunity employment practices and values diversity and inclusion within its workforce. W Hotels encourages innovative, forward-thinking individuals who align with their culture based on curiosity, openness, and excellence in luxury service.