Linen Porter

About Hoar Cross Hall

Situated in the heart of Staffordshire, Hoar Cross Hall is a luxurious estate that blends the charm of a historic stately home with the indulgence of a premium spa resort. The venue offers exceptional guest experiences featuring elegant dining options, expansive gardens, and a world-class spa facility. Our mission is to welcome guests as if they were family, ensuring every visit is memorable and pleasurable.

We prioritize hiring individuals who bring enthusiasm and positivity, providing comprehensive training to hone skills and support personal growth and achievement.

Role Summary

As a Linen Porter within Housekeeping, you will oversee management of bed linens, towels, and robes to maintain cleanliness standards and contribute to guest satisfaction.

Key Duties

• Retrieve housekeeping trolleys from storage cupboards and position them along corridors.
• Take linen trolleys out of cupboards and place them in designated corridor areas.
• Strip all linens, towels, and robes from rooms of departing guests.
• Sort soiled linens and place them into the appropriate cages for laundering.
• Restock cupboards with clean linen, noting and reporting any shortages or issues to your Line Manager.
• Maintain cupboards stocked sufficiently throughout the day to meet operational needs.
• Ensure corridors are clear from dirty linens, trolleys, glassware, trays, and bottles.
• Report any issues discovered in guest bedrooms promptly to the Line Manager.

Additional Details

• The position requires a 40-hour work week, typically across 5 days.
• Standard shift hours run from 8:00 AM to 4:30 PM.
• Applicants must have lawful authorization to work in the UK; visa sponsorship is not available now or in the future for this role.
• Flexibility is essential, as you may need to work varied shifts to support team and business demands.

Benefits and Culture

• Employment at an elegant, historic estate that champions luxury hospitality.
• Annual complimentary spa day on work anniversaries at company spa locations.
• Free daily meals via staff canteen.
• Complimentary access to leisure and spa facilities.
• Employee Assistance Program available for support.
• 30% discounts on overnight stays and spa days.
• Discounts across food, beverage, and retail outlets on site.
• Participation in company pension scheme.
• Free parking facilities for staff.
• Refer-a-Friend recruitment incentive.
• Integrated, thorough induction and training programs.
• Perkbox online platform offering additional benefits and discounts.
• Access to online doctor consultations including appointments and prescriptions.
• A welcoming, supportive, inclusive workplace with numerous development opportunities.

Join us and become part of a team that feels more like family.