Japanese Bilingual Support Specialist

About Tata Consultancy Services (TCS)

Tata Consultancy Services is a prominent global IT services and consulting firm, part of the Tata Group, recognized for its expertise in digital transformation, innovation, and superior customer service, with operations spanning 46 countries.

Role Overview and Responsibilities

We are seeking a Japanese Bilingual Support Specialist with proficiency in Japanese at JLPT level N3 or higher. The candidate will be responsible for providing Level 1 (L1) support for applications and infrastructure, ensuring timely system monitoring, and addressing issues proactively in line with Service Level Agreements (SLAs). Key duties include logging and prioritizing incidents, escalating complex issues to Level 2/3 teams, maintaining clear communication with Japanese clients and internal teams, and ensuring accurate documentation and shift handovers.

Required Skills and Experience

• Fluency in Japanese (JLPT N3, N2, or N4) and English to facilitate effective communication.
• 2 to 4 years of experience in L1 support or IT monitoring operations.
• Strong understanding of incident management processes and IT support workflows.

Additional Information

The position is based in Pune and Chennai locations. Candidates must have a graduate degree to be eligible.