- خبرة
- أي
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- أكثر من
- وضع العمل
- العمل من المنزل
- تعليم
- Abgeschlossene Berufsausbildung
- سيرة ذاتية
- مطلوب للتقديم
المسمى الوظيفي
About the Role
Join the growing IT division of NetCologne within the NetCologne Group as an IT-Supporter User Helpdesk and contribute to an innovative and fast-growing company characterized by flat hierarchies. You will work in an engaging environment with swift decision-making processes as part of a friendly and motivated team. Individual career development opportunities are provided to support your professional goals.
Key Responsibilities
- Receive, manage, and prioritize Incidents and Service Requests in accordance with ITIL standards.
- Provide remote assistance to IT contacts at schools and business clients through ticket systems, email, and telephone.
- Restore uninterrupted operation of IT equipment and software applications.
- Collaborate with 2nd level administration and other IT teams.
- Maintain and manage over 100,000 iOS, Android, and Windows devices using system-supported methods.
- Document workarounds, standard operating procedures, and resolution approaches in a knowledge database.
Candidate Profile
- Completed IT-related vocational training or equivalent verified professional experience.
- Strong familiarity with common operating systems including Windows, iPadOS, and standard Microsoft Windows applications.
- Initial practical experience in user support, helpdesk operations, and remote assistance, including previous usage of ticketing systems.
- Preferably some expertise in Microsoft 365 support and tenant administration.
- Ability to work independently and collaboratively, with excellent telephone communication skills.
- High customer and service orientation with structured and meticulous work habits.
- Fluent proficiency in both written and spoken German is required.
About the Company
NetCologne IT Services is a subsidiary of the regional telecom provider NetCologne. The company offers comprehensive services from IT strategy consulting, implementation, to service and support of complex IT infrastructures. They operate under the ITIL framework to manage IT operations for clients via a Cologne-based service desk or on-site. The company's modern certified data center in Cologne delivers innovative managed services including tailored cloud solutions. Their Education Services division equips schools with enterprise-level IT, covering infrastructure, cloud, identity management, hardware and software, support, administration, and training to enable digital classrooms for teachers and students.
Benefits
- Opportunities for career advancement
- Company pension scheme
- Company bicycle program
- Company car options
- Flexible working hours
- Work from home possibilities
- Public transport ticket or subsidy
- Team building activities
- Professional training and development