IT Support Specialist

About Egis

Join Egis as it expands rapidly across North America, now comprising over 1,000 engineers, architects, and planners in Canada and the USA. This phase of growth reflects Egis's dedication to investing in the region and elevating its presence and capabilities.

Job Summary

We are on the lookout for a driven and enthusiastic IT Support Specialist to enhance our vibrant IT department located in Calgary. The candidate will provide second-level technical support, manage hardware and software troubleshooting, and support IT system maintenance. Familiarity with Microsoft Windows and application installation will be advantageous in meeting the organization's technical requirements.

Key Duties

• Deliver second-tier technical assistance to employees through phone, email, or face-to-face interactions, ensuring swift issue resolution.
• Diagnose and fix problems related to desktops, laptops, printers, and mobile devices.
• Assist with installing, configuring, and deploying new hardware and software.
• Maintain detailed documentation of support requests and solutions within the ticketing system.
• Provide support for Microsoft 365 applications including Outlook, Word, Excel, and Teams.
• Help manage and upkeep IT infrastructure, including networking and server systems.
• Work alongside senior IT staff to implement company IT policies and protocols.
• Conduct training for staff on IT systems and best practices.
• Contribute to IT-related projects and initiatives as needed.

Qualifications

• Certificate, diploma, or degree in IT, Computer Science, or related field, or equivalent experience.
• Between 3 to 5 years of experience performing IT support duties.
• Intermediate expertise with computer hardware, software, and networking principles.
• Knowledge of Microsoft 365 applications and services.
• Strong analytical and detail-oriented problem-solving skills.
• Excellent verbal and written communication abilities coupled with interpersonal skills.
• Capable of working both independently and collaboratively within a team.
• Eager to learn and adapt to emerging technologies and procedures.

Why Work With Egis?

Our core values focus on responsibility, respect, and creativity. We prioritize caring for people and our environmental impact, foster an inclusive workplace where every individual is valued, and promote innovation in tackling significant challenges.

Additional Information

Egis Canada promotes equal employment opportunity and offers a competitive salary and benefits package tailored to qualifications, experience, skills, and regional factors. Candidates with disabilities are encouraged to apply; accommodations are available upon request. This position participates in a referral bonus program—please mention the referring employee's name if applicable. Egis embraces AI thoughtfully in recruitment, ensuring ethical standards and alignment with company values of responsibility, people-first approach, and creativity.