Information Technology Help Desk Specialist

Overview

New York Technology Partners is urgently seeking an IT Help Desk Specialist for a temporary contract lasting approximately 4 to 6 weeks, with the possibility of extension. The role requires candidates to be physically present onsite in New York City three days per week throughout the contract duration.

Key Responsibilities

• Provide user support at New York headquarters (50% of time) and regional offices across the United States (50% of time).
• Address and resolve Help Desk tickets using platforms such as Zendesk, Jira, ServiceNow, and Freshdesk.
• Assist with Windows endpoint support for users.
• Manage Okta Single Sign-On (SSO) services.
• Perform Google Workspace administration and provide user assistance.
• Manage Windows devices using Mobile Device Management (MDM) solutions like ManageEngine, Intune, JumpCloud, or Hexnode.

Additional Responsibilities

• Support MacOS users with troubleshooting and assistance.
• Administer Mac devices using MDM tools such as Iru, Jamf, Hexnode, or Kandji.
• Provide end-user support for Microsoft 365 applications.
• Resolve issues related to frequently used SaaS applications including Adobe, Slack, HubSpot, Rippling, and similar software.

Optional/Nice to Have Tasks

• Manage hardware and software procurement utilizing tools like Coupa.
• Support cloud environments such as AWS and Google Cloud Platform (GCP).