ICT Technical Service Desk Specialist

Role Overview

We seek an experienced Service Desk Analyst to join an ITIL-based Service Delivery team dedicated to resolving complex technical issues for all employees of the Trust. As part of a well-established support unit operating 24/7 throughout the year, you will serve as the initial point of contact for technical problems and requests.

Key Responsibilities

You will work within the Service Delivery team, supporting various services for all Trust users, both remotely and onsite. The team maintains strong ethical values and is often recognized as the face of ICT. Providing technical assistance within agreed service levels, standards, and policies is essential. Handling support calls through a service management tool and following ITIL processes will be a core function.

Candidate Profile

The ideal candidate will have knowledge of multiple IT systems and demonstrate excellent problem-solving capabilities. A background in IT or Informatics is important, especially a keen interest in contributing to a Trust undergoing significant digital transformation initiatives.

About Barts Health NHS Trust

Barts Health is among the UK's largest NHS trusts and a top healthcare provider. The organization aims to be a high-performing NHS hospital group known for exceptional patient safety, innovative care, and compassionate treatment in East London and beyond. The Trust is committed to fostering an inclusive workplace where WeCare values are evident, ensuring all staff feel a sense of belonging and mutual respect for differences.

Professional Development

We offer opportunities to grow your skills, knowledge, and experience through both formal and practical on-the-job training. Joining our Informatics team offers an exceptional chance to be part of a prestigious health service provider.

Additional Information

For more details or informal discussions, please contact Spencer Rolls, Service Support Manager, via email.