Housekeeper and Office Assistant

About Us

Whakatāne District Council is committed to serving the community through dedication and passion. Our Holiday Park offers exceptional facilities for visitors, and we prioritize delivering a memorable holiday experience by maintaining a pristine environment.

Role Overview

This part-time position combines office and housekeeping duties at our Holiday Park. Responsibilities include managing bookings, checking guests in and out, processing payments, and providing exceptional customer service. Additionally, you will be responsible for cleaning cabins and communal areas to ensure they are inviting for future guests, including laundry tasks. The role requires working on a rotating roster covering weekdays, weekends, and public holidays, totaling a minimum of 10 hours per week.

Responsibilities

• Perform front office tasks such as booking management, guest check-in/out, and payment processing.
• Deliver outstanding customer service tailored to guest needs.
• Maintain cleanliness of Holiday Park cabins and shared spaces through thorough cleaning and laundry duties.
• Work collaboratively as part of a small team, supporting team goals and values.
• Adhere to health and safety standards and contribute to process improvements.

About You

You will bring a positive, proactive mindset coupled with strong cleaning expertise and excellent interpersonal skills. Training will be provided to help you thrive in this multifaceted role. You should be capable of working independently or collaboratively, with effective time management and the initiative to refine procedures continuously.

Requirements

• Previous experience in housekeeping or cleaning roles.
• Experience handling guest management activities including check-in and check-out.
• Competent administration skills.
• Demonstrated excellence in customer service.
• Ability to successfully complete pre-employment health and drug screenings.

Values

• Commitment to continuous learning and improvement (Toitū te Taumata).
• Pride and passion for quality work (Toitū te Mauri Ora).
• Team collaboration (Toitū te Mahi Tahi).
• Putting people first (Toitū te Tangata).
• Environmental stewardship (Toitū te Taiao).

Additional Information

• This is a permanent, part-time position requiring 10 hours weekly on a rotating seven-day roster including weekends and public holidays.
• Applications are reviewed upon receipt; early application is encouraged.
• Contact the Holiday Park Supervisor for further details if needed.