Home Loan Specialist - Nairobi Region

About the Role

Join a leading African banking institution with over a century of rich heritage. As a Home Loan Specialist based in Nairobi, you will be part of a dynamic team driving the growth of home loan products, delivering excellent customer experience, and contributing to the bank's retail business performance.

Key Responsibilities

• Recruit and retain customers for home loan products across multiple branches.
• Drive outstanding sales results by identifying and meeting client home loan needs, achieving and exceeding sales and cross-sale targets.
• Employ standardized sales processes to understand customer requirements and help navigate them through the home loan application procedure.
• Lead marketing initiatives at branch and national levels to promote home loan products.
• Ensure all documentation related to loan applications is accurate and error-free.
• Manage customer queries and complaints efficiently, escalating when necessary, to maintain excellent service standards.
• Maintain comprehensive sales performance data for management review.
• Operate within stringent operational guidelines to ensure compliance, audit readiness, and adherence to risk and safety policies.
• Collaborate effectively with branch teams, support functions, and external partners to maximize referral and sales opportunities.
• Provide mentorship and support by sharing best practices with colleagues and covering for other advisors as needed.
• Engage in ongoing personal development to enhance skills and career growth.

Qualifications and Experience

• Bachelor’s degree in Commerce or Business Administration with a focus on Banking & Finance or Marketing.
• Minimum of 2 years sales experience with Absa and a total of 5 years specializing in mortgage sales.

Knowledge and Skills

• Strong understanding of retail banking sales goals, home loan products, and lending policies.
• Familiar with relevant legislation including KYC, anti-money laundering, service standards, and health & safety regulations.
• Proficient in banking procedures, internal systems, and risk management protocols.
• Competent in the use of sales and marketing techniques, negotiation, time management, and PC skills.
• Familiarity with legal processes involved in property purchasing and awareness of competitor products.
• Certification in home loan product training is essential.

Additional Role Details

• The role may require travel outside the branch for sales purposes and involvement in sales campaigns.
• Provision of support outside the home branch may be expected.
• The working environment can be demanding and challenging, requiring a high level of determination and drive.
• Applicants should have an understanding of current economic trends in Kenya.

Equal Opportunity Employer

The employer is committed to affirmative action, preferring candidates from designated groups to promote diversity and equitable representation within the workforce.

Application Deadline

Applications must be submitted by August 18, 2026.