Home Care Operations Administrative Assistant (Remote)

About the Role

Tandem Care seeks a meticulous and organized Operations Administrative Assistant to join our team remotely for a part-time position (~20 hours/week) with flexible hours between 9am and 5pm, Monday through Friday. This position supports our leadership and operations teams by maintaining accurate data, organizing records and documentation, improving processes, and ensuring seamless administrative functions. This role is not client-facing and is ideal for someone who enjoys managing detailed systems and keeping projects on track.

Key Responsibilities

• Monitor caregiver attendance, track call-outs, tardiness, and reliability metrics
• Generate reports and scorecards for leadership review meetings
• Prepare and organize HR documentation, coaching records, and employee files
• Coordinate meeting schedules, calendars, and related documentation
• Keep company Standard Operating Procedures (SOPs), internal guides, and knowledge base articles updated
• Ensure compliance by monitoring expiration dates on caregiver documentation and conducting follow-ups
• Conduct quality assurance reviews to identify missing or inconsistent data
• Assist with ongoing operational projects, audits, and administrative tasks
• Maintain precise documentation across multiple software systems and databases

Candidate Profile

• Highly organized and enjoys managing checklists and project timelines
• Detail-oriented, with a keen ability to spot errors that others might miss
• Self-motivated and capable of working independently
• Handles confidential materials with discretion and professionalism
• Clear and effective written communication skills
• Responsible for driving projects from inception through completion
• Keen interest in process improvements and standardization

Qualifications and Experience

• Minimum of 2 years experience in roles such as administrative support, operations, HR administration, quality assurance, or project coordination
• Proficient with Microsoft Excel or Google Sheets
• Strong organizational and time management abilities
• Experience working remotely and managing workload autonomously
• Aptitude for learning various software and technology platforms
• Experience in healthcare or home care operations is advantageous

Why Join Tandem Care?

Our team believes that outstanding client care depends on well-organized, efficient back-end systems. By contributing your skills in documentation, data management, and process enhancements, you help our caregivers deliver superior care to older adults and their families. If structured work, accuracy, and facilitating team efficiency resonate with you, we'd be thrilled to have you on board.