Head of Operations

About OpenTrack

OpenTrack is revolutionizing the trillion-dollar logistics industry by addressing its fragmented data and workflows. Utilizing real-time data aggregated from multiple sources, we enable clients to ensure their cargo moves efficiently, punctually, and cost-effectively. Our platform features an AI-driven logistics workflow builder, an enterprise web application, an API service, and a customizable white-label portal, providing industry-leading freight visibility, performance metrics, and predictive insights that fully automate logistics processes.

Our clientele includes some of the world's most renowned brands and logistics firms, and we continue to redefine operational standards globally. We are a diverse international team based in Nashville, Chicago, and Europe, with expanding operations at our Nashville headquarters. We emphasize autonomy, curiosity, and a vibrant work culture.

Role Responsibilities

• Act as a key extension of the CEO by managing communications, decisions, and various workflows, allowing the CEO to prioritize high-impact areas.
• Collaborate closely with the CEO and executive leadership to steer strategic priorities and ensure their effective execution, stepping in to lead initiatives as needed.
• Oversee cross-departmental project management for critical initiatives from inception through completion, ensuring the CEO remains informed without being involved in day-to-day details.
• Manage and triage incoming CEO requests and open issues by filtering, delegating, or resolving them independently.
• Establish and document company-wide operational processes to enhance efficiency and team alignment, reducing repetitive decision-making involving the CEO.
• Serve as a communication nexus to guarantee clarity and coordination across departments, acting as the initial point of contact to filter matters before escalation to the CEO.
• Proactively identify operational challenges and implement solutions directly rather than escalating issues.
• Monitor progress against company objectives, KPIs, and strategic goals, highlighting risks and adjusting course with minimal CEO involvement.
• Conduct research and analysis to support strategic decision-making, partnerships, and growth prospects, providing actionable recommendations.
• Offer trusted strategic and operational counsel to the CEO, proactively updating on important matters before needing to be prompted.

Qualifications

• Three to six years of demonstrable experience in high-growth startups, operations, consulting, or strategy roles.
• Exceptional written communication and organizational capabilities.
• Strong analytical and problem-solving aptitude capable of distilling complex data into clear insights.
• Outstanding project management skills with the ability to juggle multiple priorities effectively.
• High level of business acumen and confidence to make decisions independently within ambiguous scenarios.
• Proven track record as a trusted senior leadership delegate accountable for results.
• Excellent interpersonal and communication skills that foster collaboration across various teams and hierarchical levels.
• Strategic mindset with a proactive, action-oriented approach focused on problem resolution rather than identification.
• Attention to detail with a commitment to excellence in operations and accuracy.
• Ability to adapt rapidly to evolving priorities in a dynamic startup environment.