Head of Category Management

About Moniepoint and Moniebook

Moniepoint, recognized by the Financial Times in 2024 as Africa's fastest-growing fintech, serves over 10 million business and individual accounts, processing transactions worth billions of Naira monthly. Our mission centers on delivering financial happiness to every African, wherever they are.

Moniebook is an integrated business management solution tailored for retail and restaurant enterprises. It encompasses sales tracking, inventory management, bookkeeping, and payment acceptance—all from a single platform that operates offline-first and is optimized for mobile use, designed specifically for Nigerian businesses.

Role Overview

As the Head of Category Management, you will be charged with ensuring the continued growth and safeguarding of Moniepoint’s revenue beyond the initial two months of customer engagement. Your focus will be on customer retention, timely contract renewals, and intelligent upselling strategies to continuously deliver value across all product categories and locations.

In this leadership role, you will oversee a dynamic team of Category and Brand Managers, leveraging data-driven insights to inform commercial decisions that bolster business and partner success. Your ultimate goal is to guarantee customer loyalty by consistently delivering on our promises.

Primary Responsibilities

• Lead and nurture a high-performing team of Category and Brand Managers by promoting a culture of expertise and ongoing personal growth.
• Manage month 3 and month 6 customer retention efforts, contract renewals, and upsell pipelines across all categories and regions.
• Design and facilitate executive reviews for categories and brands, presenting clear performance data to senior leadership.
• Develop and maintain a solid governance framework to ensure no contract expires without proactive visibility and communication.
• Monitor, analyze, and report on crucial revenue protection and growth metrics to keep the commercial operations running efficiently.
• Collaborate closely with teams across Product, Marketing, and Customer Support to discover growth opportunities and ensure a seamless customer experience.

Experience and Qualifications

• At least eight years of progressive experience leading teams in account management, category management, or customer retention functions.
• Proven commercial acumen and expertise in managing portfolios and conducting negotiations effectively.
• Strong capability in using data analytics to identify trends, steer strategy, and manage extensive customer cohorts.
• Experience in scaling commercial processes and frameworks within rapidly expanding teams.
• Excellent stakeholder management skills, with a natural aptitude for building trust with senior executives.
• Preferred experience in technology sectors such as fintech, SaaS, or regulated industries.
• Demonstrated success in creating or implementing automated systems to track customer retention and renewals.
• Experience overseeing portfolios across several geographic or regional markets is advantageous.

Key Skills and Competencies

• Strong relationship-building skills that prioritize understanding customer perspectives and fostering trust for mutually beneficial outcomes.
• Systematic and structured thinker capable of constructing practical and actionable frameworks based on real-world needs.
• Data-driven and action-oriented, able to translate complex datasets into clear, decisive business initiatives.
• Comfortable managing change and shifting priorities with composure and clarity.
• Encouraging and supportive leadership style focused on developing team members' mastery and potential.

Success Indicators

• Maintaining customer retention at or above 60% by the sixth month.
• Achieving contract renewal rates of 90% or higher.
• Revenue growth from upsells and cohort expansion effectively outweighing customer acquisition and retention costs.
• Implementation of a transparent and comprehensive renewal tracking dashboard preventing unnoticed contract expirations.
• Ensuring the team is motivated, achieving goals, and collaborating effectively across departments.

Why Work With Us?

• Attractive remuneration package with opportunities for career advancement.
• A work environment that values collaboration, supports professional development, and encourages continuous learning.