Guest Experience Expert (Front Office)

About the Property

The Ritz-Carlton, Doha offers an upscale guest experience in a landmark luxury resort on the shores of the Arabian Gulf. The hotel has been established in Doha for nearly 24 years and features 374 stylish rooms and suites, acclaimed dining venues, a spa, a modern fitness center, indoor and outdoor pools, a private beach, a club lounge, and extensive event spaces for meetings and weddings.

The brand is known for refined service, Qatari hospitality, and a culture centered on memorable guest moments. Team members are expected to help create experiences that feel personal, polished, and consistent with the brand’s Gold Standards.

Role Summary

This position is part of Rooms & Guest Services Operations within the front office and guest-facing service environment. The job focuses on helping deliver smooth, attentive service and supporting the overall guest experience in a luxury hotel setting. The role is full-time and based onsite in Doha.

What You Will Do

• Support guest service activities across the hotel to help ensure guests and associates receive what they need at the right time.
• Assist different departments as required, including housekeeping, engineering, banquets, restaurants, and the front office.
• Help deliver items directly to guest rooms and provide practical operational support wherever needed.
• Contribute to efficient daily operations so that service remains seamless throughout the property.
• Maintain a safe workplace and follow all company policies, procedures, and quality standards.
• Protect confidentiality and present yourself in a professional manner at all times, including appearance and communication.
• Carry out hands-on tasks that may involve standing, walking, lifting, carrying, pushing, pulling, bending, twisting, and using stairs, ramps, or confined spaces.
• Read and verify information in different formats and inspect tools, equipment, or machines when needed.
• Perform other reasonable duties as assigned in order to support guests and business needs.

Requirements and Qualifications

• High school diploma or GED equivalent is preferred.
• No prior work experience is required.
• No supervisory background is necessary.
• No license or certification is needed for this role.
• Candidate must be able to handle physical activity, including moving items weighing up to 55 pounds without assistance.
• Ability to work in a professional, service-oriented environment with strong attention to standards and etiquette.

Benefits and Perks

• Competitive package that includes accommodation, flight tickets, transportation, meals, and more.
• Access to exclusive training and leadership development programs.
• Recognition and rewards for strong service performance.
• Preferential global employee rates at Marriott Hotels.
• Dining and wellness discounts for employees and family members.
• Medical insurance coverage.
• Support from a dedicated HR team focused on employee success and wellbeing.
• Opportunities for personal and professional growth through guided training and development plans.
• Potential career growth within Marriott International locally and internationally.

Additional Information

Job Number: 26076455

Job Category: Rooms & Guest Services Operations

Location: 1 West Bay Lagoon, Doha, Qatar

Schedule: Full time

Remote work: No

Position type: Non-management

Employment in this role is aligned with Marriott International’s equal opportunity principles. The company welcomes applicants from diverse backgrounds and does not discriminate on protected grounds, including disability, veteran status, or other legally protected status.

The employer also emphasizes its Gold Standards, Employee Promise, Credo, and Service Values as core expectations for the role. Team members are expected to uphold a culture of excellence, care, and professionalism while supporting the brand’s long-standing luxury hospitality reputation.