Gaming Attendant

Overview

Stamford Grand Adelaide is inviting applications for the role of Gaming Attendant. This position offers a great opportunity for individuals who enjoy social interaction and possess strong customer service skills, especially those seeking experience in a lively hospitality setting. The role involves working in a casual capacity with rotating shifts including mornings, afternoons, evenings, and weekends at a premier location overlooking Glenelg Beach.

Company Background

Part of Stamford Hotels and Resorts and the broader Stamford Group, Stamford Grand Adelaide manages luxury hotels across Australia with nearly 1800 rooms and a workforce exceeding 1000 employees. The group additionally holds premium commercial properties internationally and engages in upscale residential development. The company values entrepreneurial thinking, transparency, collaboration, respect, and integrity among employees and business partners.

Role Summary

The Gaming Attendant will ensure guests enjoy a professional and welcoming experience within the gaming areas. Duties include maintaining a visible presence on the gaming floor, promoting a safe and clean environment, and ensuring compliance with gaming legislation and responsible gaming standards. Effective communication and teamwork with other hotel departments such as Food & Beverage, Front Office, and Security are essential to foster a seamless guest experience.

Key Responsibilities

• Provide a warm and professional welcome to guests and offer attentive customer service throughout their visit.
• Maintain a prominent and professional presence on the gaming floor, proactively engaging with visitors.
• Assist guests with inquiries related to gaming facilities, promotions, venue services, and general hotel information.
• Oversee cleanliness, presentation, and functionality of gaming areas.
• Report issues such as faults or damages on gaming machines promptly to relevant departments.
• Be vigilant about responsible gaming practices, identifying and escalating concerns appropriately.
• Comply with all applicable gaming laws, regulations, responsible service requirements, and internal policies.
• Keep accurate records, complete related documentation, and adhere to cash handling and reconciliation procedures when necessary.
• Respond efficiently and courteously to guest requests and complaints, escalating to managers when required.
• Collaborate with other hotel staff to ensure smooth operations and a quality guest experience.
• Participate in opening, closing, and daily operational activities within the gaming area.
• Prioritize responsible gaming, compliance, and guest well-being consistently.

Candidate Profile

• Experience in gaming, hospitality, hotel, or customer service roles is highly valued.
• Must hold a valid South Australian Gaming Machine Employee Badge (Gaming Badge).
• Possess a current Responsible Service of Alcohol (RSA) Certificate recognized in South Australia.
• Exhibit excellent communication and customer service skills.
• Confidently engage with a varied guest demographic using a professional and friendly demeanor.
• Reliable, punctual, well-groomed, and able to maintain composure in busy settings.
• Strong attention to detail and able to follow established procedures meticulously.
• Capable of working both independently and collaboratively as part of a team.
• Availability for various shifts including evenings, weekends, and public holidays.
• Must have legal right to work in Australia.

Work Culture and Benefits

• Opportunities for professional growth and career advancement.
• Work alongside industry experts in an engaging hotel atmosphere.
• Complimentary staff meals during shifts.
• Access to attractive food and beverage discounts.

Additional Information

Only shortlisted candidates will be contacted for interviews. Recruitment agencies are not considered. Stamford Hotels and Resorts is an equal opportunity employer committed to diversity and an inclusive culture. All hiring decisions are made without discrimination on any legally protected basis. Interviews will be conducted concurrently with the advertisement opening.