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About Dulcedo

Dulcedo is a premier talent management agency focusing on strategic, structured, and long-term development of creators, influencers, athletes, models, and entertainment talents across North America and beyond. With a portfolio including over 500 models, hundreds of Olympic and professional athletes, and a growing list of digital creators and influencers, Dulcedo operates globally from offices in Montreal and Toronto while maintaining a wide-reaching network across key US cities.

Deeply committed to Diversity, Equity, and Inclusion, the agency fosters a workforce representing varied ethnicities, genders, orientations, abilities, and life experiences, ensuring equal opportunities for all candidates. Recognized as a Great Place to Work, Dulcedo prides itself on a collaborative, high-performing culture that prioritizes culture, integrity, and meaningful work.

Role Overview

The Gaming Account Manager role is designed to uphold and elevate Dulcedo’s distinguished client relationship standards. This position involves managing multifaceted relationships with clients, talent, and internal teams, crafting unique brand identities and nuanced digital strategies that help talents thrive professionally and personally. The role integrates client management, project oversight, strategic planning, and social media expertise, requiring exemplary communication, organizational skills, and passion for the creator economy.

Key Responsibilities

Manage and deliver negotiated partnerships completely, ensuring contractual obligations and project milestones are fulfilled.
Maintain ongoing engagement and support for talents and brands throughout and beyond collaborations to strengthen relationships.
Analyze partnership performance using KPIs and prepare detailed reports summarizing achievements, challenges, and insights to guide future planning.
Coordinate with talents and colleagues to ensure consistent and impactful social media presence.
Develop innovative content strategies based on analytics and social media trends to maximize engagement and content impact.
Participate actively in talent onboarding, quarterly planning, and ongoing agency activities.
Support talent day-to-day management by assisting with scheduling and organizational tasks.
Handle incoming PR communications, interview requests, mail responses, and event invitations.
Contribute to outbound initiatives including talent scouting, interview pitching, gifting, event management, and brand outreach.
Provide on-site support during production days and talent events to ensure successful collaborations.
Stay informed of industry trends using relevant tools and resources to provide valuable insights to the team.

Candidate Profile & Qualifications

At least one year of experience in influencer marketing or public relations, within an agency or in-house environment.
Proven ability to communicate effectively with both talent and corporate clients.
Exceptional interpersonal skills with natural aptitude for cultivating and maintaining strong relationships.
Strong conflict resolution skills, including negotiation and managing expectations.
Excellent organizational abilities with experience managing multiple tasks, details, deadlines, and processes.
Understanding of influencer/talent partnership management and ability to evaluate social media metrics and industry KPIs.
Familiarity with paid media strategies, influencer marketing, and PR.
A bachelor's degree in a related discipline is preferred but not mandatory.

Soft Skills & Company Culture

Possess energetic initiative and genuine motivation to drive results.
Demonstrate positivity, teamwork, and lift up colleagues around you.
Thrive in fast-paced, pressure-filled environments with agility and calmness.
Self-driven with strong passion, grit, and goal orientation to manage projects and meet milestones.
Balance discipline, enjoyment, and high performance — core Dulcedo culture pillars.

Employee Benefits & Work Environment

Unlimited paid time off, encouraging work-life balance and autonomy over personal schedules.
One additional personal day off per month to unwind and recharge.
Flexible working arrangements with optional minimal office presence for those near Montreal and Toronto hubs.
Modern offices featuring snacks, welcoming atmospheres, and pet-friendly spaces.
Remote work option, suited for travelers, expatriates, and digital nomads.
Early Friday finishes at 2:00 PM ET to allow for extended weekends every week.
Comprehensive medical, dental, and vision insurance coverage for employees and their families.
Opportunities for career advancement in a dynamic company emphasizing internal mobility.
The energetic startup culture supported by 15+ years of stable and proven experience.

Equal Opportunity Statement

Dulcedo is committed to fostering an inclusive, supportive, and welcoming environment for all applicants and employees. Accommodations can be provided during the recruitment process on request to ensure equitable participation.

Gaming - Account Manager