Front Store Supervisor

Role overview

This position is based in a locally operated retail pharmacy store that focuses on health, beauty, and everyday convenience. The role centers on keeping customers first while overseeing front-store service activities, cashier operations, and merchandising execution.

What you will do

• Oversee customer service activities across the front store, including cashier support and merchandising flow.
• Make sure cashier and merchandising team members follow store rules and operating procedures.
• Train new and existing cashiers and merchandisers on daily job tasks.
• Provide ongoing direction, support, and coaching to front-store staff.
• Monitor loss-prevention practices, including daily cash office checks, cashier tracking, tracking sheets, and PC Optimum processes.
• Ensure employees present a professional appearance that aligns with the uniform policy.
• Respond to customer questions about product locations, rainchecks, and similar concerns.
• Handle customer complaints and requests for refunds or exchanges according to store guidelines.
• Encourage customers to take part in the CSI Survey.
• Keep shelves neat, clean, well stocked, and rotated properly.
• Set up and remove product displays as directed by store management.
• Maintain housekeeping standards and an overall positive store image.
• Follow all health and safety requirements at all times.
• Support clerical and banking tasks when required.
• Comply with store policies, procedures, and loss-prevention standards.
• Assist with cashier duties whenever needed and take on other assigned work.

Qualifications and working style

• Strong judgment, planning ability, and decision-making skills.
• Comfortable working independently and organizing store activities.
• Good problem-solving ability focused on customer satisfaction.
• Computer-literate and able to work efficiently with basic systems.
• Well organized with solid time-management skills.
• Knowledge of products and store supplies is an asset.

Benefits and workplace information

Employees can expect a purchase discount program, flexible and varied schedules, competitive compensation, and access to online learning through Academy. The employer also states that accommodation may be provided upon request for applicants and colleagues with disabilities. The company highlights its commitment to diversity, legal compliance, and its code of conduct.

Pay information

The hiring range for this role is $20.00 to $22.00 per hour. Pay may be influenced by experience, knowledge, and the geographical area of the position. This posting is for an existing vacancy. The employer also notes that artificial intelligence may be used to screen, assess, and/or select applicants for this role.