Front Office Manager

About the Role

The Royal Marine Hotel, a prestigious 4-star establishment overlooking Dublin Bay with 228 guest rooms, is looking for an experienced and passionate Front Office Manager to lead their Front Office team. This opportunity calls for a hospitality professional who combines operational expertise with a dedication to people. The Front Office Manager will be instrumental in shaping remarkable guest experiences while managing and motivating a dynamic team in a fast-paced environment.

Key Responsibilities

• Lead and inspire the Front Office team to consistently deliver exceptional service throughout every guest interaction.
• Manage all front office operations, including guest check-ins, check-outs, and daily reception functions, ensuring smooth and seamless processes.
• Uphold and enhance the hotel’s 4-star service standards.
• Collaborate with other departments to maintain efficient operations and ensure high guest satisfaction.
• Promote a culture of professionalism, responsibility, teamwork, and continuous improvement.
• Provide ongoing coaching and constructive feedback to facilitate team development and performance enhancement.
• Identify operational issues and implement practical solutions to improve efficiency and service quality.
• Handle staffing and resources in the department to meet operational demands and business goals.
• Ensure adherence to health and safety regulations and policies.
• Demonstrate visible leadership within the department by leading by example and maintaining a strong commitment to excellence.
• Recruit, train, manage, develop, and inspire Front Office team members, fostering accountability and professional growth.

Candidate Profile

• Experience in a front office leadership position within a 4-star hotel in Ireland.
• Proven ability to lead, motivate, and develop teams to achieve outstanding results.
• Strong organizational skills with keen attention to detail.
• Excellent verbal and written communication and interpersonal abilities.
• Experience in a busy, high-volume hospitality environment.
• Familiarity with Hotsoft or other Property Management Systems.
• Ability to maintain composure and professionalism under pressure.
• Proactive problem-solving attitude and commitment to enhancing operations.
• Genuine enthusiasm for hospitality and creating memorable guest experiences.
• High emotional intelligence, professionalism, and resilience.
• Capability to build positive relationships with guests, peers, and senior leadership.
• Hands-on leadership style emphasizing integrity, accountability, and teamwork.
• Strong ownership and pride in operational excellence.

Employee Benefits

• Competitive salary for management positions.
• Discounts available across sister hotel properties.
• Complimentary membership to the Pier Health Club.
• Support for hospitality and professional development education.
• Contributions towards health insurance.
• Discounted spa treatments and products.
• Participation in the Bike to Work Scheme.
• Free parking facilities on-site.
• Complimentary meals during work shifts and access to healthy snacks.
• Employee recognition programs such as Achiever of the Quarter and Achiever of the Year awards.