Front Desk Receptionist at Sri Supraja Residency

About the Role

Sri Supraja Residency is seeking three experienced Front Desk Receptionists dedicated to providing exceptional guest service at their hotels located in Hyderabad, Andhra Pradesh. The positions will be assigned to either Hotel Supraja Residency or Supraja Lodge in Chandanagar, or Supraja Cyber View in Madhapur, based on operational needs.

Key Responsibilities

• Warmly welcome guests ensuring a smooth check-in and check-out process.
• Manage room reservations and accommodate walk-in guests efficiently.
• Handle telephone inquiries and provide accurate information to guests.
• Collaborate with housekeeping to confirm rooms are ready for guests.
• Process payments and maintain precise billing documentation.
• Keep guest records updated alongside daily operational reports.
• Address guest concerns courteously and resolve issues promptly.
• Adhere strictly to hotel standard operating procedures and uphold professionalism.

Candidate Requirements

• At least one year of prior experience as a Front Desk Receptionist is required.
• Minimum education of Intermediate or a Degree qualification.
• Proficient computer skills are essential.
• Strong customer service aptitude.
• Ability to work in rotational shift patterns.
• Well-groomed appearance with a professional demeanor.
• Languages: Fluent in Telugu and Hindi; conversational English (basic to intermediate) sufficient for guest communication.

Preferred Attributes

• Friendly and pleasant personality.
• Positive and proactive attitude.
• Good communication skills.
• Ability to multitask effectively.
• Works well within a team environment.
• Trustworthy and responsible individual.

Salary and Benefits

• Competitive monthly remuneration between 15,000 and 25,000 INR commensurate with experience and interview assessment.
• Performance-based incentives.
• Opportunities for professional advancement within the company.
• Supportive and professional workplace atmosphere.
• Uniform provided for all front desk staff.
• Paid leave in accordance with company regulations.