Field Assessor

About the Role

Join Australia's largest general insurance group, a major ASX-listed company dedicated to building resilience and safety through its renowned insurance brands. As a Field Assessor, you will play a crucial role assisting customers in their time of need by evaluating residential building claims, guiding repair processes with both empathy and expertise, and expediting families’ recovery from damages.

Your work will involve leveraging your practical construction experience and interpersonal skills to accurately assess damage, communicate clearly with clients, and ensure repair procedures progress smoothly. This position is a two-year, full-time contract based in Goulburn, servicing Northern and South West New South Wales and the Australian Capital Territory.

Key Responsibilities

• Conduct onsite evaluations of residential properties to accurately determine the extent of damage and validate scopes of work.
• Create detailed reports documenting the findings and quantify repair needs for each claim.
• Design practical, cost-effective repair solutions that balance quality, safety, and customer priorities while negotiating fair outcomes with builders and suppliers, including handling quotes and settlement details.
• Provide clear, empathetic communication to customers, setting their expectations effectively and maintaining timely updates.
• Oversee the repair process, inspecting quality at key phases and quickly addressing issues in collaboration with the supply chain network.
• Manage reserves and settlements responsibly to avoid cost overruns and ensure claim sustainability.

Required Qualifications and Skills

• Hands-on building expertise gained through trade experience or equivalent practice assessing residential property damage.
• Strong verbal communication skills to simplify technical information and reassure customers.
• Proficiency in negotiation and influencing to harmonize goals among customers, builders, and suppliers.
• Excellent judgement and problem-solving skills, including the ability to make decisions promptly despite limited information.
• Comfortable using digital tools to document notes, photos, scopes, and updates while working independently.
• Customer-centric mindset with resilience and empathy, particularly when assisting vulnerable clients.
• Possession of a current driver’s licence; building or financial services qualifications are advantageous but not mandatory.

Benefits and Perks

• Enhanced superannuation at 13%.
• 20 days of annual leave in addition to 5 'MyLeave' days for personal priorities.
• Flexible working arrangements, including options to work from home.
• Discounts up to 50% on personal insurance, such as home and motor insurance.
• Partner benefits on private health insurance, technology, appliances, and other services.
• Industry-leading 20 weeks of paid parental leave.
• Access to professional development through learning platforms, an internal academy, study assistance, and secondment opportunities.

Additional Information

Please notify your current manager before submitting your application. Adjustments and assistance are available for candidates needing equitable access during recruitment; confidential requests can be arranged via contacting the recruitment team.

Applications close on 28th July at 11:59 PM AEST.

About the Employer

IAG offers extensive career growth opportunities in a purpose-driven workplace that values belonging and impact. The company champions diversity of perspectives, including those of Aboriginal and Torres Strait Islander peoples, and actively develops Indigenous-led initiatives for meaningful progress in customer and employee experiences.