Event Solutions Coordinator

Overview of the Role and Team

At Walt Disney Parks and Resorts, we pride ourselves on storytelling that transforms imagination into reality. Joining our team means enabling groundbreaking entertainment experiences across our movies, products, parks, resorts, and media networks. As an Event Solutions Coordinator, you will play a crucial role in partnering with Disney Destinations, Sales, and Marketing teams across Walt Disney World, Disneyland, Disney Cruise Line, and Aulani Resort to deliver memorable events that highlight the Disney Brand and its innovative offerings.

Key Responsibilities

• Regularly monitor event project timelines to ensure alignment with overall objectives.
• Manage the comprehensive guest registration process, including creating/updating profiles in the Guest Service Suite, tracking RSVP data, arranging travel, and booking resort accommodations.
• Develop and share internal communications such as meeting notes, event summaries, action plans, budgets, demographic and merchandise reports, training documentation, and Standard Operating Guides.
• Organize and dispatch event materials like Save the Dates, invitations, confirmation details, welcome kits, name badges, and amenities.
• Ensure proper handling of assets with adherence to guidelines on receipt, distribution, reconciliation, and returns.
• Provide guest support through multiple phone lines and email, addressing inquiries effectively.
• Coordinate onsite hospitality desks and check-in points during events.
• Manage financial tasks including payment processing, invoice creation, monitoring balances, fee reporting, and monthly account reconciliations.
• Process credit card transactions for merchandise and confirm payments.
• Handle updates for returned or cancelled orders and distribute ticket media and parking passes.

Requirements and Skills

• Experience assisting in planning and delivering meetings, conferences, or large-scale operational projects with diverse teams.
• Proven ability to juggle multiple deadlines and priorities in dynamic hospitality or operational settings.
• Exceptional focus on guest or client service quality, responsiveness, and relationship building.
• History of supporting significant events alongside managers and cross-functional leadership.
• Strong logistical coordination skills with meticulous attention to project documentation details.
• Flexibility to work evenings, weekends, and holidays as event demands require.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) including creating reports and documentation.
• Experience maintaining confidentiality and professionalism handling sensitive information.
• Minimum of one year in hospitality, tourism, entertainment, event management, or customer-focused roles.

Preferred Qualifications

• Familiarity with Disney-specific systems such as Guest Service Suite, Dreams, Lilo, Travel Box, Concur, EventsWithDisney, Knowledge, Siebel.
• Bachelor’s degree or equivalent experience in event planning.

Education

High school diploma or equivalent is required.

Compensation and Additional Details

This position is based in Lake Buena Vista, Florida and offers an hourly pay range between 22.10 to 27.65 USD. Actual salary depends on experience, geographic location, and skills. The compensation package may also include bonuses, long-term incentives, and comprehensive benefits including medical and financial options depending on the role's level.