Director of Operations

About Healing Box

Healing Box operates as an online retail outlet headquartered in Ho Chi Minh City, Vietnam, delivering a comprehensive digital shopping experience. The company prioritizes high-standard products along with a smooth and efficient customer journey from selection to delivery. It fosters a remote work culture to encourage flexibility and innovation in the growing e-commerce sector.

Role Overview

This position involves part-time remote responsibility in steering daily operational processes across the online retail platform. Key duties include enhancing order fulfillment accuracy and efficiency, coordinating inventory, and optimizing logistics paths. The role demands overseeing operational performance through metric analysis, implementing improvements that promote budgetary efficiency and high service quality, and maintaining strong vendor relations. Strategic guidance to team members and contribution to sustainable business growth are also vital components.

Qualification Requirements

• Proven expertise in operations management focusing on process improvement and coordination of workflows.
• Robust analytical skills for evaluating data trends to facilitate well-informed operational decisions.
• Experience managing and mentoring teams effectively in a virtual setting.
• Competency in budget planning, monitoring, and control of operational expenditures.
• A customer-oriented approach aimed at ensuring dependable and prompt service delivery.
• Preferably experienced with e-commerce or online retail operational environments.
• Familiarity with digital project management, communication, and analysis platforms.
• Possession of a Bachelor’s degree in Business, Operations Management, or a similar discipline, or matching hands-on experience.
• Capability to independently manage work priorities and maintain open communication within distributed teams.