Director of Learning and Development - Jumeirah Burj Al Arab
Dubai, United Arab Emirates · Full Time
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- Experience
- 10+ yrs
- Salary
- —
- Openings
- 1
- Posted
- منذ 4 ساعات
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- In office
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Job description
About Jumeirah
Jumeirah is a world-renowned luxury hospitality leader and part of Dubai Holding, managing 29 properties in 11 countries spanning the Middle East, Europe, and Asia. Since 1999, the brand has set new standards in luxury with its flagship, the iconic Jumeirah Burj Al Arab, and is celebrated for its beachfront resorts, city hotels, and exclusive residences delivering warm, memorable guest experiences globally.
About Jumeirah Burj Al Arab
More than a hotel, Jumeirah Burj Al Arab represents the epitome of luxury hospitality. Open since 1999, it has defined excellence in personalized service and created exceptional guest moments. Currently, the property is entering a significant restoration led by designer Tristan Auer, combining modern refinement with its heritage and craftsmanship.
Role Overview
The Director of Learning & Development will play a crucial role during this transformative phase, shaping the service culture, abilities, and mindset needed to relaunch this premier luxury property. The successful candidate will collaborate with HR leadership and senior management to align development initiatives with operational readiness and brand revitalization.
Key Responsibilities
- Strategize and lead L&D initiatives focused on employee capability and service excellence tied to the hotel’s restoration.
- Work alongside senior leaders to translate restoration and operational plans into targeted people development actions.
- Manage onboarding, re-induction, and integration of staff within a luxury pre-opening framework, ensuring immersion in brand heritage and service principles.
- Equip colleagues and leaders to deliver consistently intuitive, personalized service at scale aligned with the Burj Al Arab standards.
- Cultivate a renewed culture of excellence connecting learning outcomes to operational success, guest satisfaction, and reopening objectives.
- Develop talent pipelines through succession planning and career growth programs that ensure leadership continuity and internal mobility.
- Promote innovation by adopting advanced learning technologies and data-driven insights to improve colleague experience and business results during the hotel's evolution.
Candidate Profile
- At least 10 years of escalating responsibility in Learning & Development, including a minimum of 3–5 years leading within luxury hospitality.
- Proven expertise in leadership development, organizational capability enhancement, and succession strategy.
- Strong skills in stakeholder engagement and influence, with experience working with senior leadership to lead culture and talent transformation.
- A passion for people development, modern learning methodologies, and digital learning implementation.
- Commercially astute with an understanding of aligning L&D with business goals, service excellence, and employee engagement.
Benefits
- Inclusive and supportive workplace culture.
- Access to comprehensive learning and development programs with clear advancement opportunities.
- Potential for internal transfers across Jumeirah’s global properties.
- Employee discounts on food, beverages, and accommodations worldwide.
- Extensive healthcare and life insurance benefits.
- Paid annual leave.
- Leadership-linked incentive schemes.
- Competitive tax-free salary paid in UAE Dirhams.