Desktop Support Technician

Role Overview

Contribute to the efficient functioning of technology systems within schools and administrative offices by diagnosing, troubleshooting, and repairing a wide range of hardware and software to meet user needs.

Primary Responsibilities

• Provide technical support for technology users located on campuses.
• Escalate unresolved issues related to campus technology to the tier II technology department.
• Deliver training to principals, teachers, and staff as needed.
• Offer technical assistance during special events at campus and district venues.
• Maintain and support computers, mobile devices, digital audio/visual equipment, and peripherals.
• Assist with instructional software application support.
• Participate in quality control oversight for vendor-led projects.
• Attend required training sessions and meetings.
• Adhere to attendance requirements set by supervisors.
• Perform additional duties as assigned by the Client Solution Department or supervisors.
• Comply with all Dallas Independent School District policies and regulations.

Qualifications and Skills

• Possession of an accredited High School Diploma or equivalent U.S. equivalency certificate and a minimum of one year experience in IT support services.
• Preference for candidates holding A+ Certification.
• Proficient in Microsoft Operating Systems, Microsoft Office Suite, and Office 365.
• Familiarity with Mac OS, iOS, Chrome OS, and Google Applications for Education.
• Ability to troubleshoot and resolve issues with operating systems, software, and hardware failures.
• Strong verbal and written communication abilities.
• Knowledge of audiovisual devices is a plus.
• Understanding of TCP/IP and basic networking protocols.
• ITIL V3 Certification is preferred.
• Excellent customer service capabilities.

Additional Information

• Work location is at the Edtech-Enterprise Support Services facility.
• This is a full-time position under the title Desktop Support Technician.
• Salary details reported include a minimum of $45,200 and a median of $55,126 annually.
• Date of job posting: July 25, 2026.