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About the Company and Role

This opportunity is with a highly reputed Indian bank for fresh graduate candidates seeking an on-roll position. The designation is Intern/Trainee within the captive contact centre of a premium bank. Successful candidates will join a structured environment offering a full-time position with performance-based incentives.

Job Responsibilities

Assist customers by addressing and resolving their inquiries and concerns related to banking services.
Provide detailed account information and support customers through various banking transactions via telephone.
Promote, cross-sell, and upsell banking products to customers during calls as a mandatory part of the role.

Required Qualifications and Criteria

Must hold a Graduation degree with the original certificate available for verification.
A minimum CIBIL credit score of 700 is mandatory.
Applicants should be no older than 35 years of age.
Exceptional verbal communication skills and effective listening abilities are required.
Preferably have prior experience in customer service, especially within the financial sector.
Capable of managing high call volumes efficiently while maintaining professionalism and service quality.

Employment Details

Monthly stipend ranges from INR 12,000 to INR 18,500 with a base of INR 16,500 for freshers plus performance-based incentives.
Work schedules differ by gender: Females work a shift between 7:00 AM and 7:00 PM (8.5-hour shift); males can work either 11:00 AM to 8:00 PM or 2:30 PM to 11:00 PM.
Employees work six days per week with one rotational weekly off.

Work Location

The job location is Plot No. 444, Udyog Vihar Phase-5, Sector-19, Gurgaon - 122008, Delhi-NCR, India.

Additional Contact Information

For inquiries, candidates may reach out to HR Khushi Tiwari at 8356823327.

Customer Support Intern