أنا
Customer Support Executive
Bengaluru, Karnataka, India دوام كامل
كن أول من يتقدم بطلب
- خبرة
- 1-3 سنوات
- مرتب
- INR 20,000 – INR 25,000 / month
- الوظائف الشاغرة
- 1
- تم النشر
- استمر 7 فبراير
- وضع العمل
- في المكتب
- تعليم
- درجة البكالوريوس
- سيرة ذاتية
- مطلوب للتقديم
مكان عملك
المسمى الوظيفي
About the Role
iQue Cap is seeking a diligent and customer-oriented Customer Support & Operations Executive to join their team in Madiwala, Bangalore. This full-time position requires managing customer inquiries efficiently while supporting daily operational tasks within the organization.
Key Responsibilities
- Oversee and assist in daily operational activities ensuring seamless business processes.
- Monitor progress and follow-up on customer requests and various ongoing tasks.
- Collaborate with departments including Sales, Finance, HR, and Management to fulfill operational obligations promptly.
- Maintain and update operational records, reports, and databases with accuracy.
- Prepare routine operational reports on a daily, weekly, and monthly basis as needed.
- Identify weaknesses in current operations and contribute to implementing improvements.
- Ensure adherence to company policies, SOPs, and procedural guidelines.
Documentation and Reporting
- Maintain precise customer and operational documentation.
- Produce management information system (MIS) and operational reports as required.
- Track and follow through on pending customer cases and operational activities.
- Support management by providing relevant data and reports for decision-making.
Required Skills and Qualifications
- Bachelor’s degree in Business Administration, Commerce, Management, or related disciplines.
- 1 to 3 years' experience in Customer Support, Operations, Back Office, or equivalent roles.
- Excellent written and verbal communication abilities.
- Strong customer service orientation and problem-solving skills.
- Effective coordination and follow-up capabilities.
- Proficiency with MS Office, Google Workspace, and foundational spreadsheet skills in Excel or Google Sheets.
- Competent in multitasking and adhering to deadlines.
- Detail-oriented with excellent organizational aptitude.
- Capable of working independently and in cross-functional teams.
Preferred Attributes
- A customer-first mindset combined with a professional and positive attitude.
- Proactive ownership and responsibility towards allocated work.
- Excellent interpersonal skills for building and maintaining relationships.
- Ability to remain composed under pressure while resolving issues.
- Adaptability and eagerness to embrace evolving business demands.