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About the Company

Sutherland is a global organization focused on business and digital transformation, known for creating better customer experiences across the full engagement journey. With more than 35 years in the industry, it combines domain expertise, optimization capabilities, proprietary and partner-led tools, and digital platforms to improve growth, productivity, and operational efficiency. The company uses cognitive AI, intelligent automation, advanced analytics, and digital services to build solutions for multiple sectors including healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. Its working style is guided by agility, innovative thinking, integrity, and precise execution. Sutherland also has 212 unique inventions tied to patent grants in the US and UK and employs about 40,000 people worldwide.

Role Overview

The opening is for a Customer Support Executive in a non-voice, email-based support process. The role is based in Airoli, Navi Mumbai, and the job title references walk-in hiring. Candidates are expected to handle customer communication through email while maintaining accuracy, professionalism, and response quality.

Work Location and Schedule

Location: Airoli, Navi Mumbai.

Working days: Monday to Friday.

Weekly off: Saturday and Sunday, fixed.

Shift pattern: rotational shifts with timings of 7:00 AM to 4:00 PM and 4:30 PM to 1:30 AM.

The employer notes a hiring boundary of 25 km from the workplace.

Responsibilities

Handle customer issues and questions through email communication.
Share correct information and provide prompt resolutions.
Keep written communication clear, professional, and customer-friendly.
Work toward high customer satisfaction by addressing concerns effectively.
Adhere to company process rules and response guidelines in every interaction.

Requirements

Strong written English communication skills are essential.
Basic computer literacy is needed for the role.
Ability to work in rotational shifts is required.
Immediate joiners are preferred.
Both freshers and experienced applicants can be considered.
Completion of graduation is mandatory.
Excellent spoken English communication skills are mandatory.
Candidates should be within 25 km of the work location.

Skills

Email support
Written English communication
Customer service
Typing speed and accuracy
Problem solving
Attention to detail
Computer literacy
Multitasking
Process adherence
Customer issue resolution

Compensation

The role offers a salary in the range of INR 3,00,000 to 4,00,000 per year as stated in the posting. A travel allowance of INR 3,500 is also mentioned. The compensation note in the description also references pay of INR 18,000 to INR 22,000.

Application Instructions

Candidates are asked to mention “HR Laiba” above their resume. The posting also asks applicants to share their resume on 8097119804 before attending the interview and include the tag line “Coming for the interview.”

Additional Notes

This is a walk-in hiring post for a non-voice email support role. The employer highlights excellent communication in English as a key requirement.

Customer Support Executive - Non Voice Email Support

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