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About the Opportunities

Globiva Services Private Limited invites applications for the role of Customer Support Executive in two distinct voice support processes: one for TATA MOTORS under BPM services requiring experienced candidates and another for BOAT, a premium audio brand, open also to freshers.

Process Details and Responsibilities

Process 1: TATA MOTORS – Voice Process (BPM)

Engage with customer queries via telephone support.
Deliver exceptional customer service with prompt issue resolution.
Maintain prescribed quality standards and effective communication.
Ensure high levels of customer satisfaction and timely follow-ups.

Process 2: BOAT Process – Customer Support (For Freshers)

Provide voice-based customer support for BOAT's premium audio products.
Handle customers professionally, addressing their queries effectively.
Adhere to company communication and quality expectations.

Requirements

TATA MOTORS Process: Minimum 1 year of overall experience, ideally with 6 months in sales and 6 months in customer support, or equivalent relevant experience.
BOAT Process: 12th Pass or any graduate degree holder; freshers are eligible.
Strong spoken and written communication skills in Hindi and English with excellent clarity (V5 Quality standard).
Basic computer skills suitable for handling customer service tasks.

Working Conditions and Schedule

TATA MOTORS: Six working days per week with one rotational weekly off.
BOAT: Six working days with Sunday fixed off.
Shifts for BOAT available from 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.

Compensation and Benefits

TATA MOTORS: Salary package of ₹27,000 CTC (₹21,800 approximate in-hand).
BOAT: Salary package of ₹21,000 CTC (₹17,000 approximate in-hand).
Professional and supportive work environment.
Opportunities for career advancement and growth.

Customer Support Executive

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