Customer Support Executive

About the Role

We are seeking a Customer Support Executive to effectively manage and resolve customer inquiries through multiple communication channels including calls, emails, and chat. The position requires delivering an excellent customer experience by ensuring timely and professional handling of all issues.

Key Responsibilities

• Manage incoming and outgoing customer interactions via phone, email, and chat.
• Address and resolve customer complaints and queries with professionalism.
• Keep detailed and accurate logs of customer interactions within CRM platforms.
• Adhere to scripted communication guidelines and follow escalation protocols when necessary.
• Collaborate with internal departments to facilitate prompt issue resolution.
• Maintain high standards of service quality and customer satisfaction.

Required Qualifications and Skills

• Excellent communication abilities in English and preferably Hindi.
• Basic computer proficiency, including familiarity with MS Office and CRM software.
• A customer-oriented approach paired with strong problem-solving skills.
• Ability to multitask and perform well under pressure.
• Minimum educational qualification of 12th grade completion.

Preferred Experience and Additional Skills

• Prior exposure to BPO or customer support roles is beneficial.
• Experience in chat or email-based support services.
• Proficiency in regional languages is an advantage.

Compensation and Benefits

• Attractive monthly salary range with performance bonuses.
• Opportunities for professional training and career progression.
• Supportive and collaborative team atmosphere.

Job Details

This is a full-time position that requires working onsite at our Ahmedabad, Gujarat location.