Customer Support Executive

About the Role

We are seeking a diligent Customer Support Executive to manage customer inquiries, orders, and complaints with professionalism. This position requires coordinating efforts across sales, production, dispatch, and accounts teams to ensure smooth order processing and customer satisfaction.

Key Responsibilities

• Handle customer inquiries, orders, and complaints efficiently and professionally.
• Collaborate closely with Sales, Production, Dispatch, and Accounts departments.
• Prepare and maintain essential documents like quotations, sales orders, invoices, and other related paperwork.
• Track and follow up on order statuses, production timetables, and deliveries.
• Keep customers regularly informed about their order progress.
• Resolve customer problems ensuring timely and satisfactory closure of issues.
• Maintain precise records of customer interactions and follow-up activities.
• Coordinate with logistics and dispatch teams to guarantee on-time delivery.
• Generate periodic reports on orders, customer inquiries, and pending shipments.
• Foster and maintain positive relationships with existing customers.

Requirements

• Graduate degree in any discipline.
• Between 1 to 3 years of experience in customer service or sales coordination, ideally within the manufacturing sector.
• Strong communication and interpersonal skills.
• Basic proficiency in MS Office applications, especially Excel.
• Good skills in follow-up, coordination, and resolving problems.
• Capable of managing multiple customers and tasks at the same time effectively.
• Familiarity with manufacturing or order processing procedures is a plus.