Customer Support Engineer - Avionics (Airbus)

Role Overview

Serve as the main technical liaison between Airbus and airline clients, specifically focusing on In-Flight Entertainment (IFE) and connectivity systems. Provide prompt and effective solutions to technical issues encountered during operational service related to these systems.

Key Responsibilities

• Act as the direct technical contact point for Airbus and airline customers regarding IFE and connectivity technologies.
• Deliver timely resolution for in-service technical challenges affecting IFE and connectivity systems.
• Interpret and address customer inquiries referencing Airbus technical documents such as AMM, TSM, IPC, MPD, and CMM.
• Collaborate closely with internal design units, suppliers, and program teams to tackle complex technical problems.
• Support Entry-Into-Service operations by providing on-site assistance and training for airline staff.

Required Skills and Qualifications

• Hold a bachelor's degree in Aerospace, Electronics, Avionics, or closely related engineering discipline.
• Possess 3 to 7 years of experience in aircraft maintenance or customer support with a specialization in IFE and connectivity systems.
• Thorough knowledge of Airbus technical documentation standards, including AMM, TSM, MPD, IPC, and CMM.
• Experience with Airbus in-service engineering procedures and airworthiness compliance.
• Prior involvement in base maintenance or aircraft modification programs is highly advantageous.
• Familiarity with IFE platforms such as Panasonic and Thales, alongside connectivity technologies like SATCOM GX and GSM.
• Demonstrate strong analytical capabilities and problem-solving aptitude.
• Excellent communication and interpersonal skills, with ability to collaborate in diverse, multicultural, and cross-functional teams.