Customer Support Coordinator

About Us

Zeitview stands as a premier intelligent aerial imaging company specializing in high-value infrastructure. We deliver actionable and real-time insights to support businesses in recovering revenue, mitigating risks, and enhancing build quality. Our clientele spans sectors including solar, wind, insurance, construction, real estate, and critical infrastructure. Active in over 70 countries, Zeitview partners with some of the world's largest enterprises. Our mission is to expedite the worldwide shift towards renewable energy and sustainable infrastructure through cutting-edge inspection technologies.

Role Overview

We are looking for a Customer Support Coordinator for the EMEA region to join our fully remote team. This role involves close cooperation with Account Managers and Executives, providing essential day-to-day operational and administrative assistance across our EMEA customer portfolio. You will also contribute to initiatives aimed at optimizing sales processes. The position reports to the Revenue Operations team within the Go-to-Market division. Candidates based in Spain, France, Germany, or the UK are welcome to apply.

Key Responsibilities

• Offer comprehensive customer support by understanding and addressing client business needs.
• Manage administrative and financial activities related to EMEA accounts, including purchase order processing, invoicing reconciliation, and vendor platform compliance.
• Assist commercial and marketing efforts through preparation of client meetings, such as check-ins, product discussions, and quarterly business reviews.
• Communicate customer feedback to internal teams and coordinate resolution of any non-conformities.
• Support product and service deployment by aiding in customer onboarding, setup, and ongoing training.
• Collaborate with sales, marketing, product, and technical support teams to ensure seamless customer experience and prompt issue resolution.
• Provide ad hoc support to sales operations including reporting, product launches, and process improvements.
• Help maintain processes to track key customer success indicators like churn rates and satisfaction scores.

Candidate Requirements

• Preferably possess a bachelor’s degree.
• Have between 3 to 5 years of experience in dynamic settings such as transactional roles, logistics, customer service, or hospitality.
• Demonstrate proficiency in supporting customers through email, live chat, phone, and video platforms.
• Exhibit excellent English communication skills; fluency in additional languages such as German, French, or Spanish is highly beneficial.
• Strong problem-solving capabilities to analyze issues and deliver prompt solutions.
• Efficient multitasking with meticulous attention to detail.
• Comfortable working independently in a remote environment.
• Showcase a customer-centric attitude marked by empathy, patience, and professionalism.
• Possess strong organizational and time-management skills.
• Experience with Google Sheets, Excel, and solid data management routines.
• Familiarity with Salesforce CRM and sales tracking platforms is a plus.
• Basic technical troubleshooting skills with appropriate escalation procedures.
• Quick learner for new software and internal systems.
• Capable of establishing and nurturing positive relationships with customers.
• Willingness to travel when necessary.

Benefits and Culture

• Opportunity to contribute to a mission-driven organization focused on accelerating the transition to renewable energy and sustainable infrastructure.
• Fully remote work environment supporting employee flexibility.
• Competitive annual salary package ranging from 35,000 to 40,000 EUR plus eligibility for a management by objectives (MBO) incentive plan.
• Statutory health benefits, social security coverage, and sick leave provisions.
• Scope for autonomy and career growth within the company.
• An inclusive, equitable, and diverse workplace culture where each voice is valued.

Equal Opportunity Statement

Zeitview is an equal opportunity employer committed to fostering a workplace where employees can freely express their authentic selves. We prioritize diversity, equity, and inclusion across all dimensions, including age, race, gender, disability, religion, and veteran status, ensuring respect and dignity for all. Reasonable accommodations are provided for individuals with disabilities and those with sincere religious beliefs in compliance with applicable laws.