Customer Success Specialist

About the opportunity

A fast-growing international gaming company is hiring a Japanese-speaking Customer Success / VIP Player Support Specialist to serve as the main liaison for its most valuable Japanese players. The business is behind one of the world’s highest-earning mobile strategy games.

This is a relationship-led position rather than a high-volume ticket handling role. You will manage a defined VIP player group, strengthen long-term trust, collect player insights, and coordinate with internal teams to translate feedback into meaningful improvements.

Key responsibilities

• Serve as the main contact for a dedicated portfolio of Japanese VIP players.
• Develop and sustain strong player relationships through regular, tailored engagement.
• Capture player feedback and share it with product, operations, and community stakeholders.
• Proactively connect with players during major game updates and new feature releases.
• Manage sensitive discussions with a calm, professional, and thoughtful approach.

Candidate profile

• Japanese at business level, equivalent to JLPT N2 or above, for professional communication with Japanese-speaking VIP players.
• Strong English communication skills for internal coordination; Mandarin Chinese is an added advantage for regional interaction.
• Genuine enthusiasm for games and the ability to quickly get familiar with new titles; experience with strategy/SLG games is a bonus.
• Excellent people skills, emotional resilience, and a player-first attitude.
• Background in customer success, customer support, community management, or VIP service is helpful but not mandatory.

Why this role stands out

• Contribute to a globally successful mobile game with a very large player base.
• Work in a player-facing role where your input can directly shape the VIP experience.
• Join a fast-moving, agile, international team with opportunities for growth.

Eligibility and application notes

No previous experience in the gaming industry is required. The employer welcomes Singapore Citizens and Permanent Residents, and Employment Pass sponsorship may be considered for suitable candidates.

Applicants should submit an updated resume. Only shortlisted candidates will be contacted.

Data privacy and agency notice

By applying, you agree to the collection, use, and disclosure of your personal data for recruitment purposes in line with the Personal Data Protection Act (PDPA).

This role is being advertised on behalf of the client by a licensed employment agency.

EA License Number: 22C1267EA

EA Personnel: R22110252