Customer Success Manager - Cloud Platform

Role Overview

As a Customer Success Manager focusing on the Cloud Platform portfolio, your primary responsibility is to facilitate client adoption, deployment, and value realization of IBM's Cloud Platform products. The role encompasses driving client engagement, promoting usage, and encouraging upsell and renewal opportunities to support business growth.

Key Responsibilities

• Assist clients in effectively adopting and implementing Cloud Platform products such as Cloud Object Storage, VPC Offerings, and IaaS Classic to maximize business outcomes.
• Collaborate with clients to identify important use cases and formulate strategies that enable measurable value from Cloud products aligned with their business goals.
• Build and nurture strong client relationships, understand their needs, and offer guidance on best practices to enhance product usage and adoption.
• Lead discussions and initiatives to pursue upselling opportunities and facilitate contract renewals, ensuring sustained client engagement and revenue growth.
• Utilize expertise in Cloud Platform offerings (including SAP Rise, VMware Managed Solutions, and Cloud Security Services) to deliver tailored solutions that address client requirements effectively.

Qualifications and Skills

• Familiarity with Cloud Platform products, including Cloud Object Storage, VPC Offerings, and IaaS Classic, with a solid understanding of their technical features and business applications.
• Experience collaborating with clients to develop and prioritize use cases, crafting strategies to extract value and track progress against business objectives.
• Exposure to delivering technically sound solutions that support client needs, encompassing deployment and integration of IBM Cloud products like SAP Rise and VMware services.
• Strong client relationship management capabilities, with the aptitude to understand client demands and drive adoption through best practice recommendations.
• Knowledge of Cloud Security Services to assist clients in secure product implementation.
• Experience or exposure to SAP Rise, enabling strategic implementation and value realization for clients.