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Customer Success Manager
Zarantech Software Private Limited
Bengaluru, Karnataka, India دوام كامل
كن أول من يتقدم بطلب
- خبرة
- أكثر من 6 سنوات
- مرتب
- INR 50,000 – INR 65,000 / month
- الوظائف الشاغرة
- 1
- تم النشر
- أكثر من 17 ساعة
- وضع العمل
- في المكتب
- سيرة ذاتية
- مطلوب للتقديم
مكان عملك
المسمى الوظيفي
About ZaranTech Software Private Limited
ZaranTech Software Pvt. Ltd. is a prominent USA-based educational technology firm focused on delivering training programs in SAP, Workday, Cloud Technologies, DevOps, Salesforce, Oracle, Artificial Intelligence, and other enterprise IT sectors. The company supports individuals and corporate clients in advancing their careers through premium learning solutions.
Key Responsibilities
- Maintain and enhance client relationships to provide an exceptional customer experience.
- Comprehend client needs and propose appropriate solutions.
- Liaise with trainers and internal departments to ensure seamless delivery of training.
- Organize and oversee training schedules.
- Ensure timely program execution and achieve high customer satisfaction.
- Address customer inquiries, manage escalations, and conduct follow-ups.
- Establish enduring partnerships with clients.
- Work collaboratively with cross-functional teams to elevate service standards.
Required Qualifications and Skills
- More than six years of experience in Customer Success, Customer Support, or Account Management roles.
- Proficient English communication skills, both spoken and written.
- Strong abilities in stakeholder and client relationship management.
- Effective coordination and organizational skills.
- Basic knowledge of IT Training, EdTech, or SaaS environments.
- Familiarity with Google Workspace, LinkedIn, Microsoft Office, or CRM platforms is advantageous.
Work Details
- Position located at Domlur, Bengaluru with mandatory office attendance.
- Work schedule follows the US time zone shift from 6:30 PM to 3:00 AM IST.
- Salary is competitive within the industry, ranging between 50,000 and 65,000 INR per month.
Benefits and Opportunities
- Chance to work with international clientele.
- Join a rapidly expanding EdTech company.
- Opportunities for professional growth and career advancement.
- Engagement in a collaborative workplace that promotes learning.
How to Apply
Interested candidates can submit their updated resumes via email at career@zarantech.com or through WhatsApp at 9845949508.