Customer Service Representative

Role overview

This position is for a Customer Service Representative in Singapore with Hydra Contract Services Pte Ltd. The role centers on making outbound calls using the company’s internal system and handling routine call-based tasks in English.

Core duties

• Place outbound calls through the company platform.
• Conduct conversations in English.
• Maintain a daily record of login and logout activity.
• Work without direct supervision and show initiative when resolving issues.

Requirements

• Prior exposure to telemarketing is preferred.
• Background in appointment setting and customer service is useful.
• Knowledge of sales approaches and techniques is expected.
• Ability to work independently and adjust to a hybrid working style.
• Strong spoken and written English skills are required.
• Applicants must have their own laptop and headset.
• Commitment to the stated working hours is important, with 90% attendance expected.

Additional information

The role does not require talking in a traditional sense beyond the outbound calling work described. Candidates should be comfortable operating independently and handling issues with a proactive mindset.