Customer Development Analyst

About the role

Phlenu is looking for a Customer Development Analyst who can convert customer feedback and support data into practical improvements. The position focuses on identifying patterns in customer interactions, supporting engagement initiatives, and helping strengthen trust across Phlenu’s growing technology ecosystem in Ghana.

About Phlenu

Phlenu aims to lead with technology in Africa by solving real customer needs across e-commerce, delivery, and business services. This role works across customer experience, data analysis, and growth-focused projects.

Key responsibilities

• Review customer conversations from phone, email, SMS, and social platforms to uncover recurring issues, trends, and opportunities for service improvement.
• Translate customer feedback into clear, actionable insights and share important issues with engineering and support teams through reports and dashboards.
• Plan and execute engagement initiatives powered by data, including email, push, SMS, and social media campaigns aimed at improving platform usage.
• Oversee social media communication using internal automation tools so that customer questions and brand interactions are managed efficiently.
• Work closely with teams across the business to improve onboarding experiences and reduce the time taken to resolve support tickets.
• Create dashboards and reports that track customer satisfaction, engagement, and retention performance.

Requirements

• HND or bachelor’s degree in Communication, Business, Marketing, or a related discipline.
• Between 1 and 2 years of experience in customer operations, customer experience, or an analyst position.
• Strong analytical ability with good commercial awareness.
• Excellent verbal and written communication skills.
• Comfortable working in a fast-moving environment and willing to take part in an on-call schedule that may include evenings, weekends, and public holidays.
• Must live within commuting range of East Legon, Accra, since daily in-office attendance is required.

What we offer

• The opportunity to work closely with one of Africa’s fast-growing tech companies.
• High ownership, with analysis that directly influences product and support decisions.
• Exposure to teams across engineering, operations, and growth.
• A potential growth path toward senior analyst and customer strategy roles.

Additional information

This is a full-time onsite position based in Legon, Greater Accra Region, Ghana. The role includes participation in an on-call rotation and requires daily attendance in person. No salary or vacancy count was specified in the source.