Customer Care Executive (Tamil Voice)

About the Role

Punarjan Ayurveda Private Limited is looking to appoint a skilled Customer Care Executive to efficiently manage customer communications and promote high-quality service delivery. The ideal candidate will be adept at handling extensive call volumes, delivering precise information, and maintaining customer satisfaction to foster lasting relationships.

Primary Responsibilities

• Handle incoming and outgoing customer service and lead generation calls professionally.
• Accurately determine customer requirements to maximize satisfaction and loyalty.
• Address complaints promptly and effectively to ensure positive experiences.
• Generate qualified sales leads based on department-provided databases.
• Utilize appropriate tools and methods to provide complete and accurate information.
• Meet or exceed established team sales targets and call metrics in a goal-driven environment.
• Keep detailed records of client interactions and documentation related to customer accounts.
• Consistently follow prescribed communication procedures, policies, and guidelines.

Candidate Profile

• Graduate degree minimum with 3 to 10 years' experience as a Customer Care Executive, preferably in Tamil voice processes.
• Familiar with customer relationship management (CRM) systems and capable of managing technical data updates.
• Exhibits strong customer-centric approach with adaptability to diverse demands.
• Exceptional communication and presentation abilities, especially in voice interactions.
• Demonstrates multitasking, prioritization, and effective time management in dynamic settings.
• Proficient in Tamil and at least one other local language; additional language skills are advantageous.
• Experienced in customer care processes and preferably available for immediate employment.

Compensation

The salary offered ranges between 20,000 and 35,000 INR per month.