Credit Manager - Fairmont Agra

About Accor and the Role

Accor is a global leader in hospitality that embraces diversity and encourages personal growth by offering opportunities that align with your personality and aspirations. The organization fosters continuous learning and purpose-driven work, enabling employees to shape their own career stories and explore numerous possibilities within the company.

Role Overview

The Credit Manager at the Fairmont Agra hotel will oversee all credit-related activities, ensuring timely payment collections, robust credit controls, and sound receivables management. This role involves assessing creditworthiness, monitoring accounts, managing collections, and collaborating closely with departments like Sales, Front Office, Reservations, and Finance to reduce credit risks and optimize cash flow.

Key Responsibilities

• Enforce and manage hotel credit policies complying with approved standards.
• Evaluate and approve credit applications following internal guidelines.
• Perform thorough credit checks assessing financial stability of corporate clients, travel agencies, and other partners.
• Set, review, and monitor credit limits and payment terms for authorized accounts.
• Keep precise records of credit accounts and related agreements.
• Regularly audit guest folios, city ledger accounts, and outstanding balances.
• Carry out aging analysis of receivables and compile detailed credit reports for senior management.
• Implement collection strategies including follow-ups and dunning procedures for overdue payments.
• Resolve billing disputes and payment conflicts by working directly with clients.
• Coordinate debt recovery processes with Finance and Legal teams, including assessing write-off recommendations.
• Build and nurture strong relationships with major corporate accounts and travel agency associates.
• Offer training and support to Front Office and Reservations teams on credit protocols and best practices.
• Analyze credit-related data to detect trends and suggest enhancements to processes.
• Ensure full adherence to hotel credit policies and relevant financial regulations.

Essential Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Commerce or a related discipline is required.
• 5 to 8 years of demonstrated experience in credit control, accounts receivable, or financial operations within a hospitality or related environment preferred.
• Strong expertise in credit management procedures, collections, and financial controls.
• Familiarity with hotel billing systems, city ledger management, and corporate account handling.
• Exceptional negotiation, communication, and analytical skills.
• Proficiency in Microsoft Excel and accounting software systems.

Additional Benefits and Culture

• Inclusive environment welcoming individuality.
• Work that has meaningful impact and purpose.
• Opportunities for continuous growth, learning, and enjoyment.
• Access to wide-ranging career possibilities within a global brand.